TTA Frequently Asked Questions

At this stage a Confirmation of Aboriginality is not required.

Applications for tutoring must be made online. Click here to access TTA Online and make your application. You will only be able to apply for units that you are currently enrolled in. So you will need to make a new application each trimester.

The allocation of TTA support hours depends on your studies. Refer to the table below to find out your individual allocation.

• How you use your hours throughout the trimester is to be discussed and agreed upon with your tutor during your first tutoring session.
• You must also agree on what is an unreasonable amount of hours within one week, that benefits both your tutor and your own schedule.

Once a student has submitted an application online, the TTA program coordinator will assess the student’s eligibility. Those eligible will then be assigned a suitable tutor. Students and tutors will be matched based on:

• their field of study
• their location
• successful tutoring arrangements from previous teaching periods.

If your tutor does not have availability of hours that work with you, you can request to be reassigned. There may be a delay in finding a new tutor, dependent on the availability and suitability of our tutors.

TTA tutors must have formal qualifications in a relevant area of study, to be considered for the role. Tertiary qualifications from an Australian university, or tertiary qualifications from an international university equivalent to Australian standards will be considered to be appropriate.

When tutors register with the program they are required to provide copies of their academic transcripts.

Tutors are unable to directly access unit content via myLearn. However a student can download their unit guide and share a copy with their tutor via email.

This is probably because the student has not logged into TTA Online and accepted their assignment of a tutor. Encourage the student to log in and accept the offer to be tutored by you. If your student requests assistance in accepting you as your tutor, you can assist them with this as part of your first session, or refer them to Oorala.

Once a student has submitted an application online, the TTA program coordinator will assess the student’s eligibility. Those eligible will then be assigned a suitable tutor. Students and tutors will be matched based on:

• their field of study
• their location
• successful tutoring arrangements from previous teaching periods.

Your username and password for TTA Online is the same as your UNE login details.

If the student has emailed the tutor and does not receive a response, the student should contact the TTA Program Coordinator. You can phone us on 1800 622 384 or via email at itas@une.edu.au.

If you are happy for the TTA Program Coordinator to provide your mobile contact to the tutor, let us know and we will pass this on.

If the student feels like the tutor is not the right person to assist them, the student should contact the TTA Program Coordinator. You can phone us on 1800 622 384 or via email at itas@une.edu.au.

Tutoring cannot commence until:

• the student has submitted an application for tutoring for the current trimester; and
• the TTA Program Coordinator has offered a tutoring arrangement via the TTA Admin App for that trimester, and both the student and tutor have accepted the arrangement via the TTA Admin App.

Tutoring arrangements are not carried into the next teaching period. New applications and offers must be made each trimester before tutoring can commence.

Any tutoring held prior to the student and tutor lodging their acceptance via the TTA Admin App will be deemed to have been conducted outside of the TTA program. Consequently, tutorials conducted outside of the program will not be funded by Oorala.

If you are unsure when tutoring can begin, please contact the TTA Program Coordinator to confirm. You can phone us on 1800 622 384 or via email at itas@une.edu.au.

You should bring the following to your first session:

• Unit outline and any applicable unit material (e.g. lecture notes, assessment details, textbook)
• Your timetable and a clear idea about your availability for tutoring sessions
• A list of questions to ask your tutor.
• During the first tutoring session, you need to establish the best way to work together. You should discuss the following with your tutor:
  • When and where the tutorials will take place. [We recommend that tutoring should take place at a regular time each week, if possible, and at a mutually convenient place.]
  • Method of communication. [We recommend that you exchange contact details with your tutor. You should advise your tutor about your preferred method of contact, such as via mobile phone, or email. This is important in the event that a tutorial session needs to be rescheduled.]
  • Student expectations. [You should have realistic expectations from the start to help your tutor to develop a suitable work plan with you.]
  • Preparation prior to each tutorial. [You should actively prepare for each tutorial session. For example, sending readings to your tutor at least 24 hours before a scheduled tutorial session) and preparing a list of questions that you want to discuss with your tutor.
  • Planning the trimester. [You need to work with your tutor to develop a study plan with specific deadlines for each assessment and exam.]

Where possible, we ask that you submit your complaint directly to Oorala in the first instance. This is in accordance with the UNE Student (Related) Grievance Handling Procedure.

All complaints must be made in writing via itas@une.edu.au. Written complaints must include the following details:

• Student name, and
• Student number, and
• Contact details including telephone number and email address, and
• An outline of the issue, and
• Date/s of the incident, and
• What outcome you are seeking

Oorala will acknowledge receipt of your complaint within 2 working days. The response will include a contact person managing the complaint, and the anticipated time for response and solution.

If you do not feel comfortable raising your complaint directly with Oorala, you can contact the UNE Student Grievance Unit instead.

Tutoring can take place face-to-face or online. Tutors and students should discuss their preference during initial communications, and reach an agreement with one another.

If you are located in Armidale, we strongly recommend utilising the Oorala Student lab. The lab can be accessed 24 hours a day, 7 days a week using your student swipe card. However you will need to speak with the team at Oorala to ensure access has been granted beforehand. The lab has 3 tutorial rooms available for bookings, in addition to 12 computer pods.

If you are being tutored face-to-face in the New England and North West region, you might hold your tutorial sessions at one of UNE’s regional study centres. These are located in Tamworth, Taree, Coonabarabran, Gunnedah, Inverell, Moree, Narrabri and Tenterfield. The University’s Sydney Campus, located in Parramatta NSW, is also available as a venue for tutorial sessions. Check here on the UNE website for more information regarding these centres.

Alternatively you may opt to meet at your local library, café, park etc. Tutoring can take place in any environment where you will be able to concentrate on your studies and have open conversations with your tutor without distraction.

Zoom is a great communication tool available to all students and staff free of charge. This tool not only allows you to see who you are talking to, it also allows you to share documents easily, online. If you need help on how this program works, contact the UNE Helpdesk (02 6773 5000) for assistance.

Other students opt to use Facetime, audio phone calls or even emails to exchange ideas and get assistance on their assessment tasks.

If you are having issues with the TTA Online, contact the TTA Program Coordinator for assistance. You can phone us on 1800 622 384 or via email at itas@une.edu.au.

Where possible, we ask that you submit your complaint directly to Oorala in the first instance. This is in accordance with the UNE Student (Related) Grievance Handling Procedure.

All complaints must be made in writing via itas@une.edu.au. Written complaints must include the following details:

• Student / Employee name, and
• Student / Employee number, and
• Contact details including telephone number and email address, and
• An outline of the issue, and
• Date/s of the incident, and
• What outcome you are seeking

Oorala will acknowledge receipt of your compliant within 2 working days. The response will include a contact person managing the complaint, and the anticipated time for response and solution.

If you do not feel comfortable raising your complaint directly with Oorala, you can contact the UNE Student Grievance Unit instead.

Contact Kyia Eveleigh the TTA Program Coordinator at Oorala, or the Student Experience Team

Free call: 1800 622 384

Email: itas@une.edu.au