UNE statement on education support around coronavirus

Published 13 February 2020

The University of New England (UNE) is an acknowledged leader in providing online education to Australian and international students, with over 20,000 students studying online with us at present. We are the only university to have been awarded five stars for our online student experience for 14 years in a row in the Australian Good Universities Guide.

We are able to provide directly or in partnership our online courses across a comprehensive range of disciplines.

While many universities put their course content online, UNE has gone much further to support students online  across all domains of study. UNE provides online student study support skills available 24/7; an online counselling service; online librarians who will answer student queries as well as make books and journals available in an online format; online student advocates and paralegal services; online tutorials and virtual face-to-face feedback sessions; and online study community via the web, and other social media platforms so that  students and staff can interact with each other in collegial and through co-curricular activities.

UNE can also can also provide assessment services in which students can complete secure, invigilated assessments including online exams directly to International students who are currently unable to leave mainland China.  Above all, UNE has a body of academic and professional staff with deep expertise in the practice of online teaching, with years of experience in building relationships of scholarship and trust with their students through online and distance media.

UNE has offered these services directly to our colleagues in other universities who are facing difficulties in providing their international cohort with academic, educational and personal support during this period. We are happy to work with and support our fellow universities to minimise the impact of this current situation upon the whole education sector in Australia and look forwards to working with them to provide support to all students seeking access to education through Australia.

Professor Brigid Heywood
Vice-Chancellor and CEO