Your Rights & Pathways for Support

Under the Disability Standards for Education 2005, education providers are obligated to make reasonable adjustments for students with disabilities, ensuring they can participate equally in all aspects of university life.

At UNE, we are committed to supporting all students who face barriers to higher education. Our services extend beyond those for students with disabilities and health conditions, aiming to assist individuals in a wide range of circumstances to succeed in their studies.

The Disability Discrimination Act 1992 recognises that disability may be permanent, intermittent or temporary; acquired or lifelong; visible or invisible.

Sharing Information About Your Personal Circumstances

We understand that students often share personal and sensitive information, and we are deeply committed to ensuring privacy and confidentiality. Our practices are guided by relevant State and Commonwealth legislation and UNE’s Privacy Management Plan. Without your explicit permission, we do not disclose the nature of your disability or health condition, except in situations where there is an immediate risk to your safety or the safety of others.

When discussing your needs with UNE staff, we focus solely on the impact of your condition on your academic studies and the reasonable adjustments required to support you.

We acknowledge that disclosure is a deeply personal decision, often bringing both challenges and opportunities.

For more information about disclosure and the factors to consider, please visit the Australian Disability Clearinghouse on Education and Training (ADCET) resource page on Sharing Your Disability Information While Studying.

Student Grievance Unit

If you need help resolving a concern or making a complaint, the Student Grievance Unit (SGU) can provide independent support to help resolve student complaints or concerns in a fair and confidential way.

To lodge a complaint or provide feedback with the Student Grievance Unit, please visit their tab on their webpage Contact Us section on their webpage for information on the appropriate submission process

National Student Ombudsman (NSO)

If you're not happy with the outcome of your complaint, you can get in touch with National Student Ombudsman.

You can contact them by filling out an online form, or by visiting an NSO office in person:

Adelaide: Level 11, 25 Grenfell Street
Canberra: Level 5, 7 London Circuit
Brisbane: Level 22, 215 Adelaide Street
Sydney: Level 20, 60 Castlereagh Street
Melbourne: Level 2, 452 Flinders Street

If you are a Domestic student please phone: 1300 395 775

If you are an International student please phone: +61 2 5117 3600

You can also write to the National Student Ombudsman at:

National Student Ombudsman
GPO Box 442
Canberra ACT 2601

Note: Please include your phone number so they can contact you.

Your reference to all important Student Accessibility and Wellness Office content

Rights: Your rights and pathways for support.
Privacy and Consent: Our privacy practices, collection processes, and procedures.
Physial Campus: A list of all accessible facilities and features around campus.
Accessible Materials: Technology and resources to support your learning.
Student Assist @ UNE: Information about accessing and using the Student Assist platform.
FAQ's: Answers to your most common questions.

For links to all Student Support services, click here.