Support - Working with children and young people
In an Emergency
If you or someone else is in immediate danger, or an emergency situation, call emergency services on 000 (triple zero).
If you are on campus you can also call UNE Safety and Security (02) 67732099.
Report a concern
If you or someone you know has experienced or witnessed any child abuse, or any inappropriate concerning behaviour involving a child, a young person, or a vulnerable adult, you can report it - either anonymously or with your contact details:
- Safe Communities or call (02) 6773 3994
- Grapevine
- Workplace relations
Accessing Free and Confidential Support
For a crisis that does not require emergency services:
You can call police on the non-emergency phone line 131 444. Or visit your local police station and speak to a general duties police officer or the Domestic Violence Liaison Officer (DVLO). For more information see 'Calling the Police for help'.
If you have experienced, seen or heard about concerning, threatening or inappropriate behaviour involving a child or young person at UNE or affecting someone at UNE, the Safe Communities Team are available to help you find the support you need, and provide guidance and information on your reporting options. Please send us an email or call (02) 6773 3994.
UNE Safety and Security - 24 hour service: (02) 6773 2099 Your safety is our priority. UNE Life Safety, Security & Information's team patrols the campus 24/7. If you need help or encounter an emergency, we’re here to support you any time, day or night. The service is to help callers find immediate relief from emotional distress, explore coping strategies for the current crisis, safely manage any immediate threats to life or safety, open pathways for longer-term solutions and focus on specific next steps for the caller to take. If you’ve witnessed, experienced or know of sexual harm, abuse or any threatening or inappropriate behaviour of a child or young person at UNE, Safe Communities can guide you in finding the right support and reporting options. UNE Student Counselling and Psychological Services (CAPS) The UNE CAPS team are professionally qualified and registered psychologists, who offer support to current students. They have a number of appointments available for current students to reach out and connect with a member of the team and they can support the student with their current needs. UNE staff members can access the counselling services provided through the Employee Assistance Program (EAP). Staff have access to 6 sessions per individual, per year, this includes casual employees. The Employee Assistance Program is designed to encourage self-referral. Occasionally managers/supervisors may offer the option of counselling to employees. The choice of using the EAP is always yours.UNE Support Services
The Helpline is staffed by child protection caseworkers who will record any concerns you have about a child or young person and their family. It is important to know that your concerns about violence in a family may be valuable in helping children and women to be safe. You can report information anonymously. Kids Helpline is Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25. Qualified counsellors at Kids Helpline are available anytime and for any reason. Bravehearts is an Australian child protection not-for-profit organisation, solely dedicated to the prevention and treatment of child sexual abuse. Bravehearts supports survivors and victims of child sexual abuse, and their non-offending family members, with accessible and affordable counselling, and case management. You can get support for your mental health or for a young person you are supporting by creating a headspace account. You don’t need to face things alone. Create your free headspace account today to join a supportive online community and access tools and resources to help you manage your mental health. It’s simple, free and safe. With a headspace account, you’ll get instant 24/7 access to a great range of tools and support for your mental health. Build connections in a community of like-minded young people, join group chats, create your own personalised space, and get professional 1-on-1 support — all online and free.External Support Services
