Frequently Asked Questions

What is online proctoring and why is UNE using this?

‘Proctoring’ is another word for exam supervision. Several companies worldwide offer this service and UNE is working with ProctorU.

ProctorU is a live online proctoring service that allows you to take your exam in your own space at home. This means that a real person will supervise your exam in real-time via your webcam. They will also monitor what is running on your computer via screen sharing software. Using your computer’s webcam, microphone and speakers, you will be able to communicate with your supervisor as they guide you through the process. They will check your identity, ensure you are working under exam conditions and enter the password to start your exam. The supervisor can assist you with any technical issues or problems with the exam. Once you start your exam, their presence will not be obvious but they will continue to monitor you and the applications on your computer.

UNE is an online university and we want to provide you with the flexibility and options that an online platform brings while retaining the integrity of a supervised exam. There are several benefits this technology provides to students, academic staff and to the university.

The benefits include:

  • flexibility in when exams can be held
  • choosing your own start time
  • reducing our carbon footprint
  • being able to offer rich media in exam questions and
  • removing the issues involved with marking handwritten work
  • removing the need to travel to an exam venue.

We hope this will make your university study much more accessible and make it easier to balance your work, family and study commitments.

What are the system requirements to use ProctorU?

You will need to use a laptop or desktop computer which meets the technical requirements. Mobile devices, tablets, iPads and phones are not supported at the moment.

View the technical requirements here.

The following are currently not supported

  • Google Chromebooks
  • Android tablets (Nexus 7, etc.)
  • OS tablets (iPad, iPad mini, etc.)
  • Linux operating systems
  • Microsoft Windows 10 in S mode
  • Microsoft Surface RT
  • Microsoft Edge browser

You can not use a computer running a virtual machine. If you are running a virtual machine when you connect, you will be asked to close your virtual machine and boot into your actual operating system to sit your exam.

Catalina Users: Catalina has added security features that require additional permissions for certain applications, such as LogMeInRescue, the software used to connect you to a supervisor.If you are using macOS Catalina, this permission process will take an extra 30 seconds. ProctorU supervisors and support personnel can help walk you through this process.

What is an exam availability window?

UNE will set an open and close date/time for the exam which may vary for each unit, though most will be open for 24 hours.

You will need to book yourself into an exam session start time within that availability window.We recommend registering your session as early as possible, and at least 4 weeks prior to the exam, to give you the most options when selecting your preferred start time.

Who can I contact if I need assistance or have additional questions?

Please contact the Exams & eAssessment team via AskUNE or on (02) 6773 2145 if you need any assistance with your exams or have any further questions.

 More FAQs?

Please visit our Online Supervised Exam Information site for more FAQs.