Complaints, Appeals and Legal Advice

Your complaint is informal if you don't want the University to keep a written record of the complaint, the process of investigating it and the outcome. Informal complaints should first be raised with the person you feel is responsible for the problem. If you're not sure who this is, or you don't want to approach that person yourself, contact UNE International 02 6773 3192 for confidential advice.

Your complaint is formal if you do want the University to keep records of the complaint, the process of investigating it and the outcome. For information regarding complaints and how to register a formal complaint through the Student Grievance Unit visit the Complaints, Compliments and Feedback page, here you can complete the online complaints form.

The Student Grievance Unit is an independent investigative unit that assists with and resolves complaints submitted by students.

Students, staff, or members of the public may also submit a complaint in relation to a student’s conduct to the Student Grievance Unit.

All contact with the Student Grievance Unit (SGU) should be made via forms available through AskUNE so that we can properly track progress from your initial contact.

All University-wide rules, policies, protocols, procedures and guidelines are contained within the UNE Policy Register.

Your appeal is informal if you don't want the University to keep a written record of the appeal, the process of investigating it and the outcome. Informal appeals will not be actioned.

Your appeal is formal if you do want the University to keep records of the appeal, the process of investigating it and the outcome. For information on the most accessed student academic policies view the following.

You should always discuss any issues with your result or grade directly with your Unit Coordinator in the first instance. You may contact your Unit Coordinator using the contact details listed within your myLearn unit.

If you wish to appeal a result or grade you received for a unit, your appeal should be completed in accordance with the Assessment Appeals Guidelines.

• Assessment Rule
• Assessment Procedures
• Course Progression Rule
• Course Progression Procedures (Includes Early Alert, Progression and Show Cause)
• Student Coursework Academic Misconduct Procedures
• Student Coursework Academic Misconduct Procedures

All University-wide rules, policies, protocols, procedures and guidelines are contained within the UNE Policy Register