Student Accessibility and Wellbeing Office
We're excited to announce that Student Assist is now live!
This new platform makes it easier than ever to register for or renew your Study Access Plan (SAP), upload documentation, and manage your accessibility supports - all in one place.
Use the links below to go directly to the information you need:
- Steps on how to register for a SAP using Student Assist
- Student Assist @ UNE (for detailed instructions on using and navigating your way around Student Assist, including screen captures).
Or simply keep scrolling to learn more about our services and how the Student Accessibility and Wellbeing Office (SAWO) can support you on your study journey.
The Student Accessibility & Wellbeing Office (SAWO) aims to create an inclusive learning environment for UNE's diverse student population by helping students overcome barriers to their university studies.
On this page you'll find:
Focus your learning with Kumo Study
Kumo Study is a digital suite of executive functioning tools designed for ADHD and neurodivergent students. It’s built to support challenges like managing deadlines, getting started on tasks, staying focused, and switching between priorities. The platform includes tools to plan, prioritise, and keep on track, along with a sensory profile setup that tailors your study environment to how your brain works best. Think of it as a study toolkit you can open up anytime you need structure, focus, or a bit more calm while studying.
Who We Support
SAWO coordinates services and support for various student groups, including those:
- with a disability and/or health condition
- who are carers
- victim-survivors of domestic violence
- residing in rural and remote areas
- incarcerated
- on permanent humanitarian visas
- members of the defence force and emergency services
- elite athletes
We are committed to ensuring all our students have access to equal learning opportunities.
Contacting Us
If you feel that you would benefit from some extra support and have questions you'd like to discuss with a Student Accessibility and Wellbeing Coordinator before you register with us, you are welcome to book a 30-minute phone appointment.
Alternatively, call our reception on +61 2 6773 2897 or email accessinclusion@une.edu.au.
We are available via phone or face-to-face on the Armidale campus (Anaiwan Country). Please advise which option you require when booking an appointment.
For urgent mental health support, please contact:
Urgent Mental Health Support Line 1300 661 927
(or text 0488 884 169)
Available 24/7
How We Can Help
Once you’ve registered with us, we will work with you to develop a Study Access Plan (SAP) that outlines reasonable adjustments to allow equal access and participation in university life.
Types of adjustment might include:
- assessment and exam adjustments
- placement adjustments
- access to learning materials in accessible formats (e.g., closed captioning and transcription, AUSLAN interpreting)
- lecture support
- library services
Eligibility for these services is determined on an individual basis, upon review of the recommendations provided in your supporting documentation and through consultation with a Student Accessibility and Wellbeing Coordinator.
All adjustments documented must uphold the academic integrity and inherent requirements of the course.
You can be assured that all our correspondence with you and documentation you provide to us is strictly confidential and will remain within SAWO. For more information, please see Privacy & Consent.
How To Register
1. Obtain Supporting Documentation
Obtain the required supporting documents before you apply. These will need to be attached when you complete the online registration form.
2. Log into Student Assist
Log into the Student Assist portal with your UNE username (e.g., jsnow3) and password. Once logged in, select the My Requests tab on the left-hand side of your screen and select Create Request.
You will need to confirm that the details displayed are correct.
3. Complete Registration Form
Under the heading Current Students - Registration Forms select the registration form that matches your needs.
4. Consent
At the end of the registration form you will be asked to acknowledge you have read and understood the Privacy & Consent information.
5.Upload Supporting Documentation
Once you have successfully submitted your registration form, return to your student dashboard. From the menu on the left-hand side, select the My Documents, then select Upload File.
What Happens Next?
A SAWO team member will develop a Study Access Plan to meet your needs. If we have any questions, you'll receive a comment in Student Assist - log back in to reply. When your SAP is developed, you'll receive an email asking you log in to Student Assist and approve the SAP. Your approved SAP will then be automatically sent to your Unit Coordinators, other relevant academic staff and Exams team to implement your adjustments.
It’s also a good idea to check with your School or Faculty about how to apply for assignment extensions, as each area may have slightly different steps for making sure your adjustments are applied
See Student Assist @ UNE for detailed instructions on using and navigating your way around Student Assist, including screen captures.
Supporting Documents
To register with the Student Accessibility and Wellbeing Office, you’ll need to provide supporting documentation. Please select the heading below that matches your registration type to see what kinds of documentation are accepted. UNE requires documentation from an approved health professional to understand how your condition may affect your studies. It is preferred that the documentation is provided using the Health Professionals Report. A health practitioner can include a doctor, as well as a psychologist, physiotherapist, occupational therapist, dentist or other registered allied health professional. The documentation helps to verify your disability or health condition and provide the Student Accessibility and Wellbeing Coordinator with relevant and useful information in assessing appropriate study adjustments or accommodations. Your Health Professional Report must be dated and signed by your relevant health or disability professional. If you are unable to complete the Health Professional Report, you can submit alternative documentation such as a letter or report from your treating health or disability professional. Please refer to Alternative Documentation Requirements or Alternative Documentation Requirements - Screen Reader Friendly Version for more details on what will be accepted, as well as a list of health professionals. For students who are caring for a family member with a disability or health condition, UNE requires documentation to process your registration. This might include a letter of support from a treating health professional, Centrelink documentation, Carers NSW statement, or a previous Learning/Access plan from another institution. When submitting a letter from a treating health professional, the documentation provided should come from a health professional or case worker who is familiar with either your health and/or the person you are caring for. The letter should be no more than 12 months and should: You may also ask your health professional or case worker to complete a Health Professionals Report. If you also experience a health condition or disability in addition to your caring responsibilities, you may provide Health Professional documentation to request additional adjustments for your own condition. Students eligible for a SAP with employment-related adjustments include: Students should provide a letter or statement from their employer detailing their role and responsibilities, as well as any likelihood of unplanned or extended absences. If you are studying while in a correctional centre, you will need to provide the following to the Student Accessibility and Wellbeing Office (SAWO) Authority to Act Form Enrolment Process: After Enrolment: Additional Support To assess your eligibility for the Elite Athlete Program (EAP), please provide evidence of your current competition level (state, national, or international). This may include a letter from your coach or sporting body, a selection letter, or a competition schedule. For more information, visit the Elite Athlete Program webpage.
Need to talk to someone now?
URGENT Mental Health Support Line 1300 661 927
(or text 0488 884 169)
Available 24/7
Reasonable Adjustment
Your reference to all important Student Accessibility and Wellness Office content
- Rights: Your rights and pathways for support.
- Privacy and Consent: Our privacy practices, collection processes, and procedures.
- Physial Campus: A list of all accessible facilities and features around campus.
- Accessible Materials: Technology and resources to support your learning.
- Student Assist @ UNE: Information about accessing and using the Student Assist platform.
- FAQ's: Answers to your most common questions.
For links to all Student Support services, click here.
