Student Grievance Unit

The Student Grievance Unit (SGU) is the central team that handles student feedback, formal complaints and reports of conduct, except in these circumstances involving:

Gender Based Violence, reports are made to the Safe Communities team.
Academic Integrity, reports are made to the Academic Integrity Unit.
Research Misconduct, reports are made to the Research Integrity team.

We're here to ensure every matter we handle is logged, tracked, and addressed consistently, fairly, and in a timely way.

We understand that raising a concern can feel overwhelming. Our team is trained to listen with care and respect.

Our Commitment to You

Evidence based: We operate based on evidence to ensure fair and unbiased investigations
Confidentiality: Initial conversations when you lodge a complaint are handled confidentially
Consistency: Every concern is managed according to policy and procedure
Timeliness: We work to resolve matters as promptly as possible
Support: We'll connect you with support services throughout the process
Transparency: We'll keep you informed about what's happening and what to expect

Working Together Across the University

We collaborate with Schools, business units, and support services across UNE to:

Ensure your concern is handled by the right people
Share insights that help improve University processes
Create a safer, fairer community for everyone

To get started

If you are ready to get started with raising a concern or to provide feedback, please refer to our Complaints, Compliments and Feedback webpage

Advice and Support

If you need independent advice or support at any point leading up to submitting a complaint or through the complaint process, you may reach out to the UNE Life Advocacy & Welfare team.

Other University services can be found on the UNE Student Support and Services webpage.

Not sure where to start?

Email: AskUNE