Step 2 - Formal Complaints

This step is for submitting a formal complaint when you have not been able to resolve your concern directly, or you do not wish to discuss your complaint with the relevant area or person.

To submit a formal complaint, select option below:

I am a student

I am a staff member

I am a member of the public

Advice and Support

If you need independent advice or support throughout this process, you may reach out to the UNE Life Advocacy & Welfare team.

Other University services can be found on the UNE Student Support and Services webpage.

We prioritise matters involving

  • Personal safety
  • Sensitive issues that may pose significant risk
  • Impact on your ability to continue studying or visa implications
  • Widespread problems with University systems or processes
  • Serious breaches of University rules or policies

When we may not be able to assist

If you're unsure whether we can help with your concern, please contact us, we'll help you find the right path.

Another process is already underway

For example, if you have an active academic appeal, special assessment application, or AskUNE enquiry, we'll wait until that's completed before starting our process.

There's a better pathway available

Some concerns are best addressed through other University processes first (we can help you find the right one)

It's about academic judgement

Decisions about grades or academic assessment methods are handled through academic appeals

Your concern is outside our scope

We handle matters connected to UNE; we can't investigate issues unrelated to the University

Obtaining evidence and supporting documentation

We understand that gathering information can be difficult, especially if your concern involves distressing events.

Supporting information helps us investigate thoroughly and might include:

  • Emails, text messages, or screenshots
  • Names of people who witnessed what happened
  • Dates, times, and locations
  • Documents or photos
  • Your own written account of events

If you're unsure what to provide or don't have "proof," please don't let that stop you from reaching out. Contact us and we'll talk through what information might be helpful.

Please note: We may need to pause an investigation if we don't have enough information to proceed, but we'll work with you to understand what's needed.

Policy and Procedures