Grapevine Complaint Management System
The University is committed to ensure that all staff and student complaints are handled in a way that facilitates and promotes a culture that values complaints and their effective resolution and addresses staff and student confidence about making a complaint.
To ensure that complaints are captured and responded to in a timely manner, we now offer a consistent process for staff and students to lodge anonymous complaints 24/7 via the Grapevine service which is owned by an external organisation, Wise Workplace Investigations Pty Ltd.
The current student grievance processes can be accessed here.
Grapevine is an external, independent and confidential service providing you with a safe environment for anonymous reporting of grievances. Grapevine service platform offers expert technical advice, guidance and support throughout the disclosure reporting process.
Reports can be made online via the Grapevine portal https://une.grapevineonline.com.au or by secure post.
The online portal offers reporters to:
- make an online anonymous report 24/7
- resume a saved draft report
- follow up the status of a report
- ongoing secure anonymous communication
Reports can also be made in writing and sent to a secure mail box: PO Box 119, Carlton South, VIC, 3053.
The types of complaints and/or grievances that can be reported via Grapevine includes:
- Harassment
- Bullying
- Discrimination
- Misconduct and serious misconduct
- WHS Incidents
Reporting Process
Report Type | Steps |
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Disclosure Reported | Steps to disclose report
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Report dispatched to UNE's nominated officers | Steps undertaken when report received
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Initial action by Grapevine representatives |
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Follow up actions by Grapevine representatives |
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Grapevine Online is a secure, custom built, self-hosted solution built by Wise Workplace. Personal data is stored on encrypted servers located in a secure data centre in Australia. Currently reports are stored for 7 years unless otherwise legally required or requested by the client. Data is secured using a variety of security measures to protect against loss, misuse and alteration. File uploads are a feature that is available to a reporter to provide information and evidence with their disclosure, including photographs, emails, documents, sound recordings, videos etc. The uploaded files have the same security as any other data i.e. encrypted storage, encrypted transmission and access will be controlled by username, password, roles and permissions. All data including attachments are protected using the following security measures: No. A staff member or student making a disclosure can remain anonymous and does not require authentication to submit a disclosure. You can access the reporting platform via https://une.grapevineonline.com.au A reference number will be provided to you upon submission of your report. You will be required to retain your reference number as this is the only occasion that number will appear. You can do this by saving a screenshot or writing this down for future reference. You will also receive the details of an email address enquiries@whistleblowerhotline.com.au and a contact number 1300 856 264 should you have an enquiry about a submitted report. The disclosure report is only viewable by Grapevine representatives. A briefing report will be provided to UNE's nominated officers. Nominated officers have the authority to view briefing reports and the Grapevine dashboard. Everything is disclosed to the nominated officers including: -your identity if you have elected to identify yourself; - the identity of any and all persons named in the disclosure - any and all evidence that has been provided as part of the disclosure in accordance with permissions for allowing disclosure of identity No, you can remain anonymous or choose to provide your contact details. You should be aware that if you opt to remain anonymous, this may impact on UNE's ability to investigate the complaint. The disclosure information is entered into the Grapevine platform system within 24 hours of receipt of the disclosure by a Grapevine representative. Upon entering into the system, your report is triaged by a Grapevine legal representative and a briefing report is uploaded to the platform for viewing by UNE's nominated officers. UNE's nominated officers are notified when a briefing report has been uploaded within 24 hours.Frequently Asked Questions