Disruptions

Notice of Disruption to Services

From time to time either maintenance or new construction work impacts on the day to day operations of Faculties, Departments & Colleges on campus. Some disruptions can be planed days or even weeks in advance & Estate & Built Environment (EBE) in these circumstances give as much advance warning about the disruption as possible so that arrangements can be put in place to minimise the inconvenience to those effected. An example of this would be something like earth works needing to be carried out in a car park & as a result that car park will need to be closed for a week whist the earth works take place.

Staff, students & the wider UNE community are informed via email &/or the EBE & TDS Operations Update electronic newsletter of the up coming works in advance.

However, advanced notice is not always possible. Something like an underground water pipe bursting causing a loss of pressure to surrounding buildings is unforeseen. With no advance warning our plumbers would have to act immediately to rectify the problem. This would involve turning off the supply of water to the effected pipe cutting off water to those building impacted. The pipe needs to be repaired before the supply of water can be restored & this could take several hours to complete leaving the effected buildings without water while this takes place. As you can see, some maintenance jobs are reactive & can’t be communicated in advance.

Regardless whether its planned or reactive maintenance, EBE will try to communicate with the effected stakeholders when there is a disruption to services. Our aim is to keep those impacted by the disruption informed in order to minimise the impact & to restore operational activity back to normal as quickly as possible.