Complaints, Compliments and Feedback

Welcome to the Student Grievance Unit.  The SGU is an independent investigative unit which provides assistance with and the resolution of any student related issues, concerns or complaints submitted by students, staff, residential schools, associated businesses and any entity that undertakes operations on behalf of the University of New England.  Our objective is to ensure a supportive and positive student experience.

What We Cover

Complaints regarding issues related to a student's studies or relationship with the University of New England that may be causing a staff member, a student or a member of the public distress. Find out what we cover.

Not sure how to address a concern you have? Contact us.

For more information regarding student related policies, please refer to the related link.

The SGU does not investigate complaints regarding the exercise of academic judgement in relation to a student's academic performance (except where due process has not been followed), allegations of staff misconduct, appeals, UNE Student Association (UNESA), and does not impose penalties.

For an overview of  the Student (Related) Grievance Handling Procedures,  please see the flow chart.

How to Lodge a Complaint

Please complete the online Complaints Form

When your form has been submitted, your complaint will be acknowledged within one standard business day of receipt . A late Friday or weekend submission will result in a Monday or next business day acknowledgement.

Alternative Dispute Resolution

As part of the complaint process, the SGU now offers Alternative Dispute Resolution (Mediation) for suitable matters.

Give Us Your Feedback

Receiving student feedback is an important way in which UNE can improve the student experience. We welcome feedback and refer constructive suggestions on for appropriate action.

If you have a suggestion, compliment or question relating to the delivery of academic or administrative services or the provision of support services please contact us using the online Feedback Form.

When your form has been submitted, your feedback will be acknowledged, if requested, within one business day of receipt and passed on to the appropriate area for consideration. A late Friday or weekend submission will result in a Monday or next business day acknowledgement.

Alternative Avenue of Review (NSW Ombudsman)