Grapevine Complaint Management System
The University is committed to ensure that all staff and student complaints are handled in a way that facilitates and promotes a culture that values complaints and their effective resolution and addresses staff and student confidence about making a complaint.
To ensure that complaints are captured and responded to in a timely manner, we now offer a consistent process for staff and students to lodge anonymous complaints 24/7 via the Grapevine service which is owned by an external organisation, Wise Workplace Investigations Pty Ltd.
For students: To make a report and for further information, including FAQ please click here
For staff: To make a report and for further information, including FAQ please click here
Grapevine is an external, independent and confidential service providing you with a safe environment for anonymous reporting of grievances. Grapevine service platform offers expert technical advice, guidance and support throughout the disclosure reporting process.
The online portal offers reporters to:
- make an online anonymous report 24/7
- resume a saved draft report
- follow up the status of a report
- ongoing secure anonymous communication