ESOS, National Code and TPS

UNE ESOS Obligations

The National Code of Practice for Providers of Education and Training to Overseas Students 2018 (National Code 2018) supports the National Strategy for International Education 2025 to advance Australia as a global leader in education, training and research. Please visit the website for the most up to date Factsheets which explain the following 11 standards.

Standard 1: Marketing Information and Practices

Standard 2: Recruitment of an Overseas Student

Standard 3: Formalisation of Enrolment and Written Agreements

Standard 4: Education Agents

Standard 5: Younger Overseas Students

Standard 6: Overseas Student Support Services

Standard 7: Overseas Student Transfers

Standard 8: Overseas Student Visa Requirements

Standard 9: Deferring, Suspending or Cancelling an Overseas Student's Enrolment

Standard 10: Complaints and Appeals

Standard 11: Additional Registration Requirements

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English Language Centre Procedures

Tuition Protection Service (TPS)

There are policies in place to protect you if you can't complete your study, or in the unlikely event that we can't deliver your full course.

The Tuition Protection Service (TPS) is an Australian Government initiative to assist you if your education provider can't fully deliver your course. This service aims to ensure that you get the tuition you paid for or, as a last resort, a refund of unspent tuition fees.

If you need to use this service, you will be able to select a suitable replacement option online. If you don't access a replacement online, you may be eligible for a refund of your unspent tuition fees from the TPS Director.

To further protect you, TPS legislation ensures that UNE takes pre-paid course fees for no more than one study period in advance. The initial deposit you pay for your course is no more than 50% of your total course fee where the course is more than 24 weeks in duration.

Find out more about the Tuition Protection Service.

UNE's Refund of Tuition Fees Policy aligns with this service and the:

  • National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students (the National Code)
  • Education Services for Overseas Students Act 2000 (ESOS Act 2000)
  • Education Services for Overseas Student Regulations 2001 (ESOS Regulations 2001)

Read UNE's Refund of Tuition Policy to understand your rights and responsibilities.