Standard Equipment Requests – Higher Degree by Research (HDR)

This web page gives details outlining UNE standard computing devices available to HDR students and how to request them.

The supply of standard IT equipment is now centrally managed by Technology and Digital Services (TDS) and made available to university HDR students with no charge back.

You can request IT office hardware if:

  1. You are a Higher Degree by Research student at the University of New England
  2. The warranty on your existing primary device has expired
  3. Your existing primary device has failed (this will be confirmed via IT Support)
  4. You currently have a desktop PC; in this case, the PC will be replaced and a dock, monitor supplied as required.

Each device supplied is a replacement for your existing UNE supplied device; it is not supplied in addition to.

On-site office equipment setups for HDR students consist of the following and are classed as standard:

  • 1x Standard Dell Laptop
  • 1x Dock
  • 2x Monitor
  • Keyboard and Mouse
  • 1x Headset

All items are assigned individually to HDR students, and it is the student's responsibility to ensure their equipment is cared for, accounted for, and returned to TDS at the end of candidature. Only one office equipment setup on UNE Armidale campus per HDR student can be accommodated.

Off-campus students (with approval from a supervisor) are eligible to be loaned a UNE laptop and headset. Shipping is to be covered by the school - approval from an authorised head of cost centre is required.

To request a Dell laptop, please complete the form here:

Request for access to Dell Laptop - UNE IT Service Portal (service-now.com)

End of candidature

All UNE IT equipment must be returned to Technology and Digital Services at the end of a student's candidature. An appointment can be made with IT Support by phoning 02 6773 5000 or raising a ticket through the IT Service Portal. If a device needs to be returned from off-campus, all costs incurred for shipping is to be covered by the student, or when approved, by the School.

Computer Setup Procedure

All computers are delivered to the TDS Client Services team on arrival, enrolled into university management platforms and configured with the University Standard Operating Environment (SOE).

Windows Software included in the PC SOE:

  • Microsoft Office
  • Microsoft OneDrive
  • Zoom
  • Microsoft Teams
  • GlobalProtect VPN
  • Microsoft Edge Browser
  • TeamViewer Remote Assist
  • DisplayLink Dock software

Additional University software is available from the Software Center app installed on UNE PCs.

IMPORTANT: By using UNE IT equipment, you are agreeing to abide by the ICT Facilities and Services Rule. Please familiarise yourself with this Rule; any breaches will result in investigation and disciplinary action.

For further information regarding UNE standard devices, please raise a request in the IT Service Portal, or call IT Support on 02 6773 5000.