Standard Equipment Requests – Higher Degree by Research (HDR)
This web page gives details outlining UNE standard computing devices available to HDR students and how to request them.
The supply of standard IT equipment is now centrally managed by Technology and Digital Services (TDS) and made available to university HDR students with no charge back.
You can request IT office hardware if:
- You are a Higher Degree by Research student at the University of New England
- The warranty on your existing primary device has expired
- Your existing primary device has failed (this will be confirmed via IT Client Services)
- You currently have a desktop PC; in this case, the PC will be replaced and a dock, monitor supplied as required.
Each device supplied is a replacement for your existing UNE supplied device; it is not supplied in addition to.
On-site office equipment setups for HDR students consist of the following and are classed as standard:
- 1x Dell Laptop (Currently Latitude 5 series)
- 1x Dock
- 1x Monitor
- Keyboard and Mouse
- 1x Headset
UNE is transitioning to enable mobile work practices and as such Desktop PCs will no longer be available unless specific requirements are identified. All items are assigned individually to HDR students and are their responsibility. Only one office equipment setup on UNE Armidale campus per HDR student can be accommodated.
Off-campus students (with approval from a supervisor) are eligible to be loaned a UNE laptop and headset. Shipping is to be covered by the school - approval from an authorised head of cost centre is required.
To request a Dell laptop, please complete the form here:
Request for access to Dell Laptop - UNE IT Service Portal (service-now.com)
End of candidature
All UNE IT equipment must be returned to Technology and Digital Services at the end of a student's candidature. An appointment can be made with IT Support by phoning 02 6773 5000 or raising a ticket through the IT Service Portal.
Computer Setup Procedure
All computers are delivered to the TDS Client Services team on arrival, enrolled into university management platforms and configured with the University Standard Operating Environment (SOE).
Windows Software included in the PC SOE:
- Microsoft Office
- Microsoft OneDrive
- Skype for Business
- Zoom virtual meeting client
- Microsoft Teams
- GlobalProtect VPN
- Microsoft Edge Browser
- Mozilla Firefox
- Google Chrome
- Adobe Acrobat DC
- Citrix Workspace
- VLC Media Player
- TeamViewer Remote Assist
- DisplayLink Dock software
Additional University software is available from the Software Center app installed on UNE PCs.
For further information regarding UNE standard devices, please email servicedesk@une.edu.au
