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Ombudsman

The University has in place a number of avenues for assisting students or staff who may have a complaint.

In the first instance, students are requested to contact the Student Grievance Unit.

In the first instance, staff are requested to view the University’s webpage regarding complaints and grievances, which has information about the complaints process and contact details should you wish to talk to someone directly.

Right of Appeal

NSW Ombudsman logo Persons who remain dissatisfied at the conclusion of these processes may exercise her or his right of recourse to the NSW Ombudsman.

The University is a public authority covered by the NSW Ombudsman scheme. The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. It strives to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly.

For information about the NSW Ombudsman, including when and how you can make a complaint, visit: www.ombo.nsw.gov.au.

The University of New England respects and acknowledges that its people, courses and facilities are built on land, and surrounded by a sense of belonging, both ancient and contemporary, of the world's oldest living culture. In doing so, UNE values and respects Indigenous knowledge systems as a vital part of the knowledge capital of Australia. We recognise the strength, resilience and capacity of the Aboriginal community and pay our respects to the Elders past, present and future.