If you are a current student (on-campus or online), then you can make an appointment for our free and confidential UNE Student Counselling and Psychological Services (CAPS) during office hours (Monday–Friday: 9.00 am–4.00pm). If you are thinking of becoming a student at UNE, you can also contact us to learn more about the supports at UNE and to make a fully informed decision about what studying at UNE can mean for you.
About our service
The counselling team currently comprises professionally qualified and registered psychologists. Our mission is to provide students with the support needed to succeed with studying at UNE. Study does not occur in a vacuum. Things happen that can impact on your ability to be as focused, motivated, satisfied or organised as you normally would be. If you are unsure how to talk to those around you about your concerns, it can be helpful to run things past a counsellor. You might want to tackle personal concerns such as relationships (with friends, work colleagues, partners, family), manage stress, adjust to being at university, talk about home sickness, a sudden loss or crisis/trauma, low mood or depression, or whether to study or not.
Or you may want a 'study gym' session. Let the counsellor be your 'personal trainer' to help you boost your confidence, overcome exam or presentation anxiety, manage your time, avoid procrastination, and improve your concentration and memory for effective exam revision.
We provide face-to-face and phone counselling and 'study gym' sessions to individuals and groups on an appointment basis.
Phone or online appointments
We will phone you at the prearranged time (preferably a landline call, otherwise your mobile phone). We also use Zoom as a means of providing support online (with the option of video). Do let us know if you would like a Zoom appointment.
How to make an appointment
To arrange a counselling appointment, please phone rather than email. Note that we do not offer email counselling but can respond to short queries online.
If you cannot make an appointment, phone to let us know.
If you need an appointment sooner rather than later, ask to be placed on a waiting or cancellation list. You will then be contacted as possible appointment times become free.
Office hours: Monday – Friday, 9.00 am – 4.00 pm
Phone: 02 6773 2897
- Select your status as a current student when you go to AskUNE
- Select the 'Email' option or 'Contact us' tab and log in
- Subject line — insert Counselling
- Question — let us know what query we can help you with
- Study type — are you an undergraduate or postgraduate student or other?
- Topic — select Student Support Services, then choose 'Counselling'
- Then, select continue ...
Our location on campus: Cnr. of Elm Avenue and Queen Elizabeth Drive at UNE