UNE Student Support and Services

At UNE we have a great support system for our students studying on campus and online.

We're here to help you with your study, your career development and life outside of the classroom. From administrative to personal support services, our goal is to ensure your university life is as easy and enjoyable as possible!

Health, Counselling and Wellbeing

ServiceDescription
Counselling & Psychological Services (CAPS) The UNE CAPS team are professionally qualified and registered psychologists, who offer support no matter the stage of your student journey.
UNE Urgent Mental Health Support Line Call 1300 661 927 or text 0488 884 169. This service provides support for students with urgent mental health matters and is available 24/7
Student Accessibility & Wellbeing Office (SAWO) This service provides advice and Study Access Plans (SAPs) for students living with learning difficulties, long-term illness, injuries, disability, students who are carers, survivors of domestic violence, rural and remote students, and incarcerated students. We also support students on permanent humanitarian visas, and students who are members of the defence force and emergency services, and elite athletes.
UNE Medical Centre

Call (02) 6773 2916 or email medical.centre@une.edu.au. The doctors at the University Medical Centre, are assisted by a qualified registered nurses and together they provide a clinical service to UNE students, staff, and the broader community.

UNE Psychological Clinic Call (02) 6773 2545 or email psychology.clinic@une.edu.au.This service provides psychological assessment and therapeutic services to the general community and to UNE staff and students. Fees apply for assessments.
UNE Student Grievance Unit This unit manages complaints, compliments and feedback from students, with access to complaints form, and a 24/7 anonymous complaints via Grapevine.
Advocacy & Welfare Advocacy and Welfare are a free independent service which offers independent information, advocacy, and referral across a range of academic and personal issues. From academic advocacy right through to tax help, they’ll support you through your whole journey as a student at UNE. All advice is free and confidential.

Culture, Equity and Diversity

ServiceDescription
Oorala Aboriginal Centre At UNE, Aboriginal and Torres Strait Islander People are guided by a community of experts throughout their study. Here you can access supports including tutoring, strengthen your study skills, scholarships information, and financial services.
UNE English Language Centre Quality, accredited English language courses and programs to help prepare for further study at UNE, including events information, services and facilities, and staff contacts.
UNE International Students Office

Provides information to prospective, new, and existing students regarding university processes, supports, and cultural events.

UNE International Student Hub Information and contacts for international students studying with UNE, including upcoming events, living locally, and spaces to help you meet students from your home country.
Insiders Guide International Student Resources. Everything international students needs to know when studying in Australia. Features articles and resources on preparing for Uni, and interactive tools such as cost of living calculator and accommodation quiz.
UNE Ally Network The UNE Ally Network is a group of staff and students who are committed to making the University of New England a welcoming and inclusive environment for members of the LGBTQIA+ community.

Study

ServiceDescription
Academic Skills Office Here you'll find resources and support to help you develop and refine your skills, including tip sheets, online bookings, first year academic skills support, online programs, and additional study resources.
Library Support Librarians are available to help you with advanced research strategies and advice.
First Year and Academic Advisors Assistance to promote independent learning and success in both general academic skills and discipline-specific studies.
Oorala's Targeted Tutorial Assistance Program This program seeks to support the success of Aboriginal and Torres Strait Islander students. Tutors offer individual or group tutoring sessions which can help you to transition to university life, create positive study habits, get organised with your assessments and exam revision, and build confidence.
PASS@UNE PASS offers weekly, out-of-class, peer facilitated study sessions to undergraduate students. PASS supports students to develop independent study skills, deepen their understanding of course content and make friends along the way.
Studiosity Free online study help. Get feedback on your writing within 24 hours or chat live with a subject specialist.
Study Gym(CAPS) In these sessions, a counsellor can help you identify areas of your studying techniques which may benefit from adjustment. These sessions can cover everything from exam preparation to avoiding procrastination and are personally tailored to your needs.
Employability & Careers All things careers - UNE’s Career Toolkit, work placements and individual support.

Financial

ServiceDescription
UNE International Student Loans The Scheme is designed to help international students during the academic year to meet unexpected and unavoidable enrolment or emergency related expenses in circumstances which could not be fully anticipated upon enrolment or re-enrolment.
UNE Scholarships Scholarships, prizes and awards

Check out some of our social pages below, or see the full student social directory here:

Link to Student Success Facebook Page Link to UNE Student Success TwitterLink to UNE Student Success InstagramLink to UNE Insider's Guide BlogLink to UNE Life Blog