Students with disabilities

The Library offers equitable access, providing services appropriate to the needs of staff and students with permanent or temporary disabilities or health conditions which limit their access to our resources and services.

Services include provision of scanned copies of items in appropriate formats, printing on coloured paper; and printing items with larger font size. Discuss your requirements with the Library staff or with staff at Student Access and Inclusion.

Service Desk staff will retrieve library materials from the shelves and online material for you when you are visiting the Library in person. The same service will be provided by Service Desk staff at the Law Library. If you wish us to retrieve a large number of items at one time, please call first to make an appointment.

If you require transcription services, please contact Student Access and Inclusion. The Library will liaise with Student Access and Inclusion to provide any material required for transcription.

Accessing Library support

Your first step is to contact Student Access and Inclusion to register as a student with a health condition/disability. Email them using or enquire through AskUNE.

In person

Please bring a copy of your SAP (Study Access Plan) to the Library when requesting special assistance.


LIbrary support is available at (02) 6773 2458. The toll-free number for online students is 1800 059 735.

You can also email the Library at

Chat-based support is normally available:

  • Monday to Sunday: 9.00 AM to 7.00 PM.

Chat hours may also vary on public holidays.

Borrowing privileges

Students reqistered with Student Access and Inclusion have the same borrowing conditions as all other students.

Making requests

You can request loans and copies of items from our collection using Library Search. You can also request copies of case reports through our web-based forms. Please attach a copy of your SAP to each request for additional services (eg large print or print copies of electronic material). If you allow your registration with Student Access and Inclusion to be listed in the AskUNE system, you will not need to provide a copy of your SAP.

Using the Library site

We are working to improve the accessibility and our site, with the goal of making the site compliant with the WCAG 2.0 AA standard.