Students with disabilities

The Library offers equitable access, providing services appropriate to the needs of staff and students with permanent/temporary disabilities or health conditions.

Services include provision of scanned copies of items in appropriate formats, printing on coloured paper; and printing items with larger font size. Discuss your requirements with the Special Needs Support Services staff.

Service Desk staff will retrieve library materials from the shelves and online material for you when you are visiting the Library in person. The same service will be provided by Service Desk staff at the Law Library.

If you wish us to retrieve a large number of items at one time, please call first to make an appointment.

If you require transcription services, please contact the Disability Support Office. The Library will liaise with the Disability Support Office to provide any material required for transcription.

Accessing Library support

Your first step is to contact the UNE Special Needs Office to register as a student with a health condition/disability. The telephone number is (02) 6773 2897 (extn 2897) or you can enquire through AskUNE.

In person

Please bring a copy of your SAP (Study Access Plan) to the Library when visiting the LIbrary for the first time.


Chat-based support is available:

  • Monday to Thursday: 10.00 AM to 8.45 PM.
  • Friday: 10.00 AM to 4.45 PM.
  • Weekends and Public Holidays: 1.00 PM to 4.45 PM.

LIbrary support is available at (02) 6773 2458. The toll-free number for online students is 1800 059 735.

You can also email the Library at

Borrowing privileges

Undergraduate students registered with the Special Needs Office are allowed to borrow up to 20 items from the Library's General Collection at one time. The loan period is 4 weeks and up to 5 renewals are permitted.

Graduate and postgraduate students registered with the Special Needs Office are able to borrow up to 75 items from the Library's General Collection at one time. The loan period is 31 weeks and up to 5 renewals are permitted.

Making requests

You can request loans and copies of items from our collection using Search. You can also request copies of case reports through our Web-based forms.

Using the Library site

We are working to improve the accessibility and our site, with the goal of making the site compliant with the WCAG 2.0 AA standard.