Library newsletter for students

Issue 3 2017

Library Opening Hours over holidays

Please note the Dixson and Law Libraries will be closed from 5.00 PM on Friday, 22 December 2017. Dixson Library will reopen at 8.30am and the Law Library at 9.00 AM on Tuesday, 2 January, 2018.

Requests from students will not be processed during this period.

The University Library wishes all our clients a very Merry Christmas and a Happy New Year.

The 2018 Opening hours are available online.

Search Tips

Search is a discovery tool. It allows you to search resources held by the Library including print books, ebooks, journal articles and lots more.

You can also use Search to renew loans through My Account, place recalls on books out on loan, and save searches.

Search is a great way to find information. You will find lots of quality academic resources in Search.

You can search for a specific title or author, and you can search for information on a topic.

If you encounter problems, you can get help from a librarian via online chat ( or email Ask a Librarian (,522/)

You can find Search on the Library homepage.

Key Dates

Friday, 22 December 2017 Lectures end.
Dixson and Law Libraries closed from 5.00 PM, 22 December
Monday, 25 December 2017 Christmas Day
Tuesday, 26 December 2017 Boxing Day
Monday, 1 January 2018 New Years Day
Monday, 2 January 2018

Dixson Library reopens at 8.30 AM
Law Library reopens at 9.00 AM

Monday, 8 January 2018 Lectures recommence for Trimester 3
Intensive schools begin
Friday, 19 January 2018 Lectures end for Trimester 3
Monday, 22 January 2018 Examinationns begin for Trimester 3
Friday, 26 January 2018 Australia Day

2017 Library Client Survey

The Library would like to thank all clients who participated in our 2017 Library Client Survey.

The survey was held from 14 August to 15 September 2017 and received 1,178 responses.

Two lucky winners, who were randomly drawn from survey participants, received a pair of Beats Solo 2 earphones. Congratulations to Alice Gemmell-Smith and Sarah Guttridge.

Of the students who responded, 34% were on campus and 61% were online. The other 5% did not specify.

The survey consisted of 27 statements which respondents were asked to rank for importance and performance on a scale of 1 to 7, where 1 is the lowest and 7 is the highest.

Where did we do well?

The survey defines areas in which the Library performed well which were also rated as important by our clients.

The top 10 performance list contains 6 factors which are also in the top 10 importance.

These are listed below, with the score received out of 7.

  • I can get wireless access in the Library when I need to (6.31)
  • I can get help from Library staff when I need it (6.03)
  • When I am away from campus I can access Library resources and services I need (5.87)
  • Books and articles I have requested from UNE libraries are delivered promptly (5.86)
  • I can find a quiet place in the library to study when I need to (5.86)
  • Access to Library information resources has helped me to be successful at university (5.81)

Where can we improve?

The survey identified areas in which the Library can improve our services. To identify areas for improvement, the survey shows the “gap” or difference between the importance rating of an area and the performance score it is given by a client.

Gaps between 1.00 and 1.99 are considered meaningful. Gaps over 2.00 are serious, UNE received no gap scores greater than 2.00.

The following areas were identified by the survey as improvement areas.

  • The Library search facility enables me to find relevant library resources quickly (gap 1.20)
  • Electronic delivery of library items meets my needs (gap 1.05)
  • Online resources (e.g. online articles, databases, ebooks) are useful for my studies and help me with my learning and research needs (gap 1.02)

During the year the Library conducted various activities to obtain feedback from students regarding the use and satisfaction with Search, such as additional surveys, focus groups and a usability study.

Library staff are investigating the common findings and results from these activities, and together with further analysis of the Library Client Survey results will identify options for improvement.

New Subject Guides

The Library launched a new version of the Library subject guides in October 2017. All existing guides were reviewed and new guides were created in a more visually appealing and simpler style.

The Library subject guides cover a wide range of topics, from general guides on Library skills, to EndNote information, course specific guides and support information for researchers.


Loan Terms

Students and staff are able to borrow books, videos, DVDs, software and other materials from the library general collection. The loan terms vary according to your client type and level of study. Loan terms are available online.

Please carry your UNE card with you when visiting the library. Your card is required for any in-person borrowing.

Recalls and Holds

You can recall an item which has been borrowed by another borrower.

To find out how to place a hold on an item or recall an item which is already out on loan, check the videos and instructions found online here.

Renewing Loans

Library clients can renew items they currently have on loan, provided:

  • the item has not already been renewed the maximum number of times.
  • it has not been recalled by another client.
  • the client is not blocked from borrowing.

Further information on renewals is available online.

Meet our Librarians

The Library restructure of 2016 has seen a change to the delivery of librarian services to the UNE Community. There are now two "arms" of librarians within the UNE Library; the Research Advisory and Engagement Services Group and the Learning and Teaching Advisory and Engagement Services Group.

Research Advisory and Engagement Services Group

The Group under Library Research Manager, Merilyn Edgar, has two teams:

  • Researcher Services.
  • Research Publications and Data.

Researcher Services Librarians (led by Tracy Bruce, Senior Researcher Services Librarian) support post-graduate students by providing information on creating researcher profiles, strategic publishing, metrics to support academic promotions & grants and bibliography management with EndNote. Research Publications and Data (led by Allison Brown, Senior Research Publications and Data Librarian) includes Thomas Reeson, the Research Data Librarian. Thomas assists HDR students with research data management. The Research Outputs Team record all entries into e-publications@ une, ensuring the work of UNE researchers is showcased.

Learning and Teaching Advisory and Engagement Services Group

The Group helps undergraduate students with Library enquiries. The Library Service desk, Customer Services roles and the PALS (peer assisted library support) are all involved in the assistance of enquiries regarding loans, lost books, online articles and joining other libraries.

The Learning and Teaching Services Librarians (led by Celia Munro) are able to assist undergraduate students in finding relevant resources for assignments, evaluation of resources for academic work and the use of online resources e.g. databases or eBooks.

Between the two teams of librarians, you will find a librarian for your discipline area, whether they are focused on research or teaching and learning.

Discipline area Researcher Services Librarian
Health/Medicine/Nursing/Pharmacy/Social Work/Psychology Gabrielle Lamb
Science Agriculture/Business Law Eleanor Colla, Gilbert Meyns
Humanities/Social Sciences Pauline Jenkins
Education Pauline Jenkins
Discipline area Learning and Teaching Services Librarian
Health/Medicine/Nursing/Pharmacy/Social Work/Psychology Mike Affleck, Jane Lally, Michelle Coxsen
Science Agriculture/Business Law Jessica Fitzgerald, Annette Messell
Humanities/Social Sciences Michelle Coxsen, Mike Affleck
Education Jane Lally, Jessica Fitzgerald

Support in the Dixson Library

Student Central

Student Central provides:

  • General student enquiries.
  • Assistance with online applications.
  • Assistance with online enrolments.
  • Collection of Academic Record orders.
  • Assistance with completion of online forms.
  • Counselling services.
  • Careers support.
  • Support for students with special needs.

Student Central is open during Trimesters and Intensive Schools from 9.00 AM to 5.00 PM.

Contacting Student Central

Phone: (02) 6773 2000.

IT Service Desk

IT Service Desk can provide assistance with:

  • Wireless connection.
  • Printing.
  • Moodle.
  • Laptops, tablets.
  • UNE account queries.

The IT Service Desk opening hours are online.

Contacting the IT Services desk

Phone: (02) 6773 5000

Academic Skills Office

The Academic Skills office provides help on:

  • Effective study strategies.
  • Reading strategies.
  • Writing and referencing skills.
  • Basic maths and statistics.

The Office in the Dixson Library is open Monday to Friday 10.00 AM to  4.00 PM. Students are advised to make a booking online.

Contacting the ASO

Phone: (02) 6773 3600
Website (

The UNE Life Safety, Security and Information Office has moved from the Dixson Library to the office space beneath the Bistro which was formerly occupied by the Regional Australia Bank.

Online Student Services

Borrowing from home

Online students can borrow the same material as students who are studying on campus. Requests for loans can be submitted through search.

If the book requested is available for loan it will be sent within two working days.

Information on borrowing for online students can be found online.

Requesting copies

Online students can request copies of articles and book chapters from the Library. Copies are sent to the address you have given the University and is recorded in MyUNE. Ensure this is correct so you can receive your copies.

Videos on how to request items are available online.

Borrowing from other Libraries

UNE Library is a member of the ULANZ (University Libraries of Australia and New Zealand) borrowing scheme. This allows online students to borrow from other University Libraries in Australia. Information on how to apply is available online.

Send in a Question

You can send us your questions and we’ll reply, often on the same day.

  • Ask A Librarian: whatever your question, we’ll try to find the best answer.
  • Subject Search: tell us about your assignment and we’ll offer advice on where and how to look.

Talk to a librarian

You can talk with a library staff member or a librarian who knows your subject area using the following:

  • Service Desk: Call the Service Desk on 02 6773 2458 or 1800 059 735 (Online student enquries) and discuss your needs with them; they’ll answer your question or refer you to a specialist.
  • Book A Librarian: book a time to work with a librarian. We’ll work with you over the phone, over the internet or face-to-face here on campus.


  • Chat: Chat is available on the following times: Monday to Thursday: 10.00 AM to 8.45 PM; Friday 10.00 AM to 4.45 PM; and Weekends and Public Holidays: 1.00 PM to 4.45 PM.

Library opening hours

You can find the Library opening hours for both Dixson and Law Libraries online.

Services for students with disabilities

The Library offers equitable access, providing services appropriate to the needs of staff and students with permanent/temporary disabilities or health conditions.

Services include provision of scanned copies of items in appropriate formats, printing on coloured paper; and printing items with larger font size. Discuss your requirements with the Special Needs Support Services staff.

Please bring a copy of your Student Access Plan (SAP) when visiting the LIbrary for the first time.