Targeted Tutorial Assistance (TTA) Program
Student - Terms and Conditions
1. Supplementary Service
1.1 I understand that TTA is a service but is not guaranteed and not a right; Oorala will do its best to provide tuition but may not in all circumstances be able to provide a suitable tutor, or provide a tutor within preferred timeframes.
1.2 I understand that TTA is a supplementary service and is not to be relied upon to pass my subjects.
2. Preparation and Attendance
2.1 I agree that it is my responsibility to prepare for and attend all tutorial sessions.
2.2 I understand that it is my responsibility to respond to all communication from my tutor, and in the instance that I no longer require assistance, I will advise both the TTA Coordinator and my tutor of this.
2.3 I agree that I will discuss and mutually agree with my tutor on how my TTA allocated hours will be used during the trimester, and what is an unreasonable expectation of availability for tutoring.
2.4 I agree that specific methods and times of contact are to be decided at the beginning of the contract with my tutor and that I must not initiate contact outside of those arrangements.
2.5 I agree that my tutor is not responsible for providing any additional assistance outside my tutorial sessions.
2.6 I agree that my attendance and participation at tutorial sessions may be monitored by Oorala for quality assurance purposes and to ensure that my tutorial arrangements are working effectively.
2.7 I understand that Oorala and the University of New England is the employer of my TTA tutor, and Oorala may liaise with my tutors, exchange information and enquire into my learning needs, academic progress and other TTA related matters.
3. Commencing Tutorials
3.1 I understand that tutorial sessions can only begin when
(a) I have applied to receive a tutor via the TTA Online; and
(b) Oorala have assigned me a tutor through TTA Online; and
(c) the tutor has accepted me as their student via TTA Online; and
(d) I have accepted the tutor via TTA Online [this may be done as part of my first session].
3.2 I understand that neither Oorala nor UNE will be responsible for payment of any tutoring arrangements that has not complied with clause 3.1.
4. Cancellation policy
4.1 If I require the tutorial session to be postponed or cancelled I agree that it is my responsibility to give the tutor at least 24 hours’ notice by phone or email.
4.2 If I am unable to provide 24 hours’ notice due to unforeseen circumstances or an emergency, I agree to provide as much notice as possible by phone or email.
4.3 If I am unable to prove 24 hours’ notice AND the session cannot be rescheduled within the same academic week, I understand that my tutor may claim a 2-hour “No Show” payment and the two [2] hours will be deducted from my allocation of hours.
4.4 Failure to provide any notice to my tutor will result in the tutor being entitled to a 2-hour “No Show” payment and the two [2] hours will be deducted from my allocation of hours.
4.5 I understand in accordance with the TTA Guidelines my TTA assignment may be terminated if three [3] “No Shows" are claimed within a trimester. This decision is made after review by the TTA Coordinator and the Student Engagement Manager.
5. Originality of work
5.1 I agree that under no circumstances will I ask or expect tutors to do any part of my work for me.
5.2 I agree that I will not ask or expect my tutor to undertake library research, do subject reading, take or supply notes, nor write or word-process assignments on my behalf.
5.3 I understand that the editing and proofreading of my work is my responsibility and that if I need assistance in developing the ability to edit and proofread the TTA tutor can provide me with assistance but will not edit and proofread my work for me.
6. Administration
6.1 I agree that it is my responsibility to promptly review and approve the recorded TTA session hours via the TTA Online at the end of each tutorial session. Before approving, I must check that:
(a) the date that the tuition took place is correct and
(b) the amount of time the tutorial session has taken is correct
6.2 I agree that I will not approve session hours if the details of the session are incorrect.
6.3 I agree that I will promptly complete a TTA End of Trimester Evaluation at the end of each trimester that I have received tuition.
7. Total Approved Hours
7.1 I understand that the approved allocation of hours for TTA support can be found in the TTA Program Guidelines.
7.2 I agree that it is my responsibility to monitor the usage of allocated hours to ensure that the maximum allocation is not exceeded.
7.3 I understand that if additional hours for tutoring are required, that it is my responsibility to submit an application through the online Request Additional Hours form to the TTA Program Coordinator. Evidence must include support from the unit coordinator (JMP Year Manager) outlining the specific outcomes.
8. Feedback on Tuition
8.1 I agree to provide feedback about my tutoring program as requested by Oorala. I will promptly advise Oorala staff of any issues with my tutoring service.
9. Personal Information
9.1 I agree that information provided by me to TTA will be kept on file and may be used by Oorala or passed on to the Department of Prime Minister & Cabinet [PM&C] (the funding body) for monitoring and evaluation purposes
10. Conflict of Interest
10.1 I understand that it is my responsibility to declare any actual or perceived conflict of interest.
11. Conclusion
11.1 I understand that failure to agree to comply with any or all of these terms and conditions may result in the review of my access to the TTA program
11.2 I understand that exceptions to any of these terms and conditions will only be made if I can demonstrate that exceptional circumstances have prevented me from carrying out my responsibilities under the TTA Program.
