Level 5


Level 5 duties typically require a skill level which assumes and requires knowledge or training equivalent to:

  • completion of a degree; or
  • completion of a diploma qualification and subsequent relevant work experience; or
  • completion of a Certificate IV or post-trades certificate and extensive relevant work experience; or
  • an equivalent combination of relevant experience, and/or education/ training.


Tasks at this level are likely to be of a more varied and complex nature. The following skills may be required:

  • knowledge of theoretical principles, procedures and techniques, as applied to a range of common or predicted circumstances,
  • ability to apply some specialist knowledge or technical expertise,
  • ability to manage a range of functions within a particular functional area,
  • ability to coordinate and manage a small functional team,
  • ability to meet organisational goals,
  • ability to develop task methodologies or procedures within policy guidelines,
  • ability to analyse and research, provide interpretation, specialist advice and decisions on rules and entitlements or technical tasks or systems,
  • practical demonstration to employees/students specialist knowledge or technical expertise.


At this level it is expected that employees will have the ability to:

  • demonstrate analytical and problem solving skills within more complex rules and guidelines or technical situations,
  • draw conclusions and provide recommendations to senior employees on complex issues,
  • provide information for planning and review of work area/project,
  • make regular operational decisions, such as provision of services/resources to other work areas or projects,
  • utilise initiative in immediate work area/project,
  • demonstrate knowledge of organisation and management techniques.


Positions at this level are generally responsible for work outcomes within standard practices and respond to specific directions related to objectives and broad work unit priorities.

Supervision received:

General direction-

  • procedural direction may be necessary in the absence of detailed knowledge of procedures and policies, and techniques such as at graduate entry,
  • direction is limited when defined policy or guidelines are available,
  • direction should be sought in situations which require clarification of policy outcomes and complex problems,
  • direction should be provided to establish clear objectives and goals.

Supervision given:

  • supervision of others may be required,
  • co-ordinate activities and employees and allocate tasks in a team.


Perform tasks/assignments which may:

  • involve providing detailed advice/information/solutions to problems in the context of complex but standard circumstances,
  • involve liaising and negotiating on a range of activities/issues and assess impact on others and work area or monitoring of project milestones/objectives,
  • involve demonstrating an understanding of the role of the work area and its function within the broader organisation,
  • involve demonstrating an understanding of a range of policies,
  • require proficiency in the work area's rules, regulations, policies, procedures, systems, processes and techniques, and how they interact with other related functions, in order to assist in their adaptation to achieve objectives, and advise, assist and influence others.
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