Policies, Procedures and Legislative Compliance

Legislative Compliance - ESOS and National Code 2007

"The Education Services for Overseas Students Act 2000, or ESOS Act, establishes legislative requirements and standards for the quality assurance of education and training institutions offering courses to international students who are in Australia on a student visa".*

For further information, please visit: Legislative Compliance - ESOS and National Code 2007.

*ESOS legislative framework

ELC admission policies

English Language Requirements for Admission

For further information, please refer to UNE's Policy for English Language Requirements for Admission.

Privacy
  1. Personal information which is supplied for ELC applications is used by ELC to administer student applications and may be provided to Commonwealth and State agencies, and to the Fund Manager of the Education Services for Overseas Students Assurance Fund. Under student visa regulations, ELC is obliged to notify the relevant department of changes in enrolment details and any breach of student visa conditions relating to attendance or to satisfactory performance in a course.
  2. UNE is subject to Privacy Laws in Australia. See UNE's Privacy Management Rule.
Refund Policy

If a student's visa application is unsuccessful, or if the English Language Centre does not accept their application, the tuition fees, accommodation deposit and Overseas Student Health Cover payments will be refunded in full. The enrolment fee is not refundable. To request a refund, you must notify the ELC in writing that you will not commence the course and include your reasons for not commencing. If your visa application is rejected you must include a copy of the rejection letter with your request.

  1. If a student gives a minimum of four weeks' written notice that they are not able to commence the course as scheduled, 90% of all tuition fees already paid are refundable.
  2. If a student gives less than four weeks written notice, 50% of all tuition fees already paid are refundable, provided that the reasons for withdrawing are acceptable to the University. A maximum of 12 weeks' tuition fees may be retained by the University.
  3. A student who withdraws from a course for any reason after the scheduled course has commenced will not receive any refund, except as described in the transfer policy below.
  4. The University reserves the right to make refunds payable in the country of origin, to the account of the original payee or in person to the student.
  5. If the course for which the student is enrolled is cancelled by the Centre, a full refund will be given.
School-Aged Dependants

Any school-aged dependants accompanying you to Australia will be required to pay full fees if they are enrolled in either a Government or non-Government school.

Transfer Policy
  1. Student visas are issued for ELC study at The University of New England (UNE). Transfers to another institution before the end of a course is not allowed, unless written permission is obtained from the Department of Immigration. The Department will approve transfers only in exceptional circumstances.
  2. If entry requirements for a degree program at UNE are met before the end of a ELC course students may apply in writing to transfer any remaining fees to the degree program. Evidence of acceptance into the degree program at UNE must be enclosed. The ELC normally approves applications and charges an administration fee for the transfer.

ELC policy and procedure downloads