ESOS, National Code and TPS
UNE ESOS Obligations
- ESOS (Education Services for Overseas Students) legislative framework website
- ESOS Information for Students
- How to Comply with the National Code 2018: UNE ESOS Framework - Training Manual
The National Code of Practice for Providers of Education and Training to Overseas Students 2018 (National Code 2018) supports the National Strategy for International Education 2025 to advance Australia as a global leader in education, training and research. Please visit the website for the most up to date Factsheets which explain the following 11 standards.
Standard 1: Marketing Information and Practices
Standard 2: Recruitment of an Overseas Student
- Admission Undergraduate and Postgraduate (Coursework) Rule
- Undergraduate Admission for International Students
- Postgraduate Admission for International Students
- The ESOS Framework
- English Language Requirements for Admission
Standard 3: Formalisation of Enrolment and Written Agreements
Standard 4: Education Agents
Standard 5: Younger Overseas Students
- Under 18's - UNE Admissions Rule
- Care For and Services to Students Under 18 - International Services (IS) & English Language Centre (ELC)
Standard 6: Overseas Student Support Services
- International Students Support Services - Guidelines
- International Students Support Services - Operating Procedures
- International Critical Incidents
- International Critical Incident Immediate Response Checklist
- Critical Incidents Injury or Death Guidelines
- UNE ESOS Framework Training Manual
Standard 7: Overseas Student Transfers
- Compassionate and Compelling Circumstances
- International Student Transfer Between Registered Providers - Rule
- International Student Transfer Between Registered Providers - Procedures
- UNE ELC Request to Transfer Between Registered Providers Form
Standard 8: Overseas Student Visa Requirements
- Overseas Student Visa Requirements (Load, Mode, Duration) - Procedures
- Monitoring Student Attendance - English Language Centre (ELC)
- Course Progression Procedures
- Course Progression Rule
- Early Intervention Strategy
- Monitoring Student Course Progress - English Language Centre (ELC)
- Compassionate and Compelling Circumstances
- Advanced Standing Policy
- Advanced Standing Procedure
Standard 9: Deferring, Suspending or Cancelling an Overseas Student's Enrolment
- Deferring and suspending enrollment
- Compassionate and Compelling Circumstances
- Student Rights & Responsibilities - English Language Centre (ELC)
- Student Complaints & Appeals - English Language Centre (ELC)
- UNE ELC Withdrawal Request Form
Standard 10: Complaints and Appeals
- Academic Assessment Appeals Policy
- Academic Assessment Appeals Procedures
- International Service Guidelines; Complaints & Appeals
- National Code 2018 Explanatory Factsheet for Complaints and Appeals
- Student Rights & Responsibilities - English Language Centre (ELC)
- Student Complaints & Appeals - English Language Centre (ELC
- Student Grievance Unit
- Student (Related) Grievance Handling Policy
- Student (Related) Grievance Handling Procedures
- Student Behavioural Misconduct Rules
- Student Behavioural Misconduct Rules – Behavioural Misconduct Investigation and Penalty Guidelines
Standard 11: Additional Registration Requirements
- Additional Registration Requirements Guidelines
- National Code 2018 Explanatory Factsheet: Additional registration requirements
- Recruitment
- Induction
- Performance Assessment
- Ongoing development of staff involved with the recruitment or delivery of education or client services to overseas students
All inquiries to teqsa@une.edu.au
English Language Centre Procedures
- ELC Monitoring Student Attendance
- ELC Monitoring Student Course Progress
- ELC Student Complaints and Appeals
- ELC Student Rights and Responsibilities
Tuition Protection Service (TPS)
There are policies in place to protect you if you can't complete your study, or in the unlikely event that we can't deliver your full course.
The Tuition Protection Service (TPS) is an Australian Government initiative to assist you if your education provider can't fully deliver your course. This service aims to ensure that you get the tuition you paid for or, as a last resort, a refund of unspent tuition fees.
If you need to use this service, you will be able to select a suitable replacement option online. If you don't access a replacement online, you may be eligible for a refund of your unspent tuition fees from the TPS Director.
To further protect you, TPS legislation ensures that UNE takes pre-paid course fees for no more than one study period in advance. The initial deposit you pay for your course is no more than 50% of your total course fee where the course is more than 24 weeks in duration.
Find out more about the Tuition Protection Service.
UNE's Refund of Tuition Fees Policy aligns with this service and the:
- National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students (the National Code)
- Education Services for Overseas Students Act 2000 (ESOS Act 2000)
- Education Services for Overseas Student Regulations 2001 (ESOS Regulations 2001)
Read UNE's Refund of Tuition Policy to understand your rights and responsibilities.