Getting academic help

The Academic Skills Office can direct you to all of the services available to students who need assistance. You can go directly to our academic skills resources, factsheets or sign up for a workshop.

ASO Bookings

Bookings are available for internal students 2nd year or above, all external students and postgraduate students. Book online for an individual or group consultation with one of the Academic Skills Office lecturers.

Phone: (02) 6773 3600

Email consultations

You can email the ASO at  If you choose to use email consultations, please note:

  • Responses to your requests for assistance from asohelp may take up to FIVE working days, but we aim to respond as soon as possible.
  • Please do not send in your assignments for correction.  The ASO lecturers do not proofread and correct your assignments for you, but we will give you advice about identified areas of difficulty.
  • You must use your UNE email address when emailing ASOhelp.


Studiosity (formerly YourTutor) is a private company that UNE has engaged as a complement to the Academic Skills Office in order to provide more online academic support to UNE students.  Access for the service is through students’ unit sites in Moodle – look for either a clearly identified link or a block with the Studiosity logo:

Studiosity logo

If the link is not available in the Moodle unit, contact

Two types of service are offered:

  • essay feedback: students can submit a draft for feedback with a guaranteed turnaround time of twenty-four hours;
  • live chat: available from 3pm to midnight (Armidale time). Tutors provide generic feedback on aspects of academic writing such as grammar, referencing, structure and argument.

Subject specific help is also available at a foundation or first-year level. The subjects included for subject specific help are: mathematics, chemistry, biology, physics, business studies, accounting, microeconomics, macroeconomics and statistics.

Maths and stats for undergraduate students

ASO offers support in basic maths and stats for undergraduate students. If you are a non-maths student (ie not actually studying maths and stats as subjects) and are finding the maths/stats components of your course a bit tricky, make an appointment (face-to-face if on-campus or via phone, email if off-campus) with Martin Collins.

Phone: 02 6773 3600

International students

International students may make appointments for group or individual consultations about their university study with specialised ESL lecturers at the Academic Skills Office.

Phone: 02 6773 3600

First year students who are on campus

If you are a first year student and you are on campus, you can make an appointment with your First Year Advisor. First Year Advisors have discipline knowledge and are located in the schools to assist students with their studies and to become familiar with university life. You can make appointments with the First Year Advisors to assist you with all aspects of tertiary academic learning, for example, research and writing skills, specific assignment tasks and time management. First Year Advisors can also assist you as an additional point of contact for other UNE information.

First year Academic Skills Support for online students

If you are a first year student and you are off campus, you can contact your External First Year Advisor by enrolling in the First year academic skills support moodle unit.

Peer led study groups

Peer led study groups provide opportunity for students to meet at regular times each week and work collaboratively with a senior student who has successfully completed the unit - someone who has “been there and done that” -  to understand the content and requirements and develop the study strategies needed for doing well in the unit. You can ask questions, discuss concepts, get help with difficult topics, work through examples, review notes, share study strategies, prepare for exams and assessment tasks in a supportive relaxed environment.

For information on 2019 programs go to:

Postgraduate students

If your postgraduate study involves preparing a thesis or dissertation, the following assistance is available:

The Academic Skills Office holds writing sessions for Higher Degree Research students at various times during the year. Details will be posted on the Academic Skills home page.

The following blog sites are for doctoral students, supervisors and anyone interested in doctoral education. They provide a forum for people who are interested in writing for postgraduate research to come together to share ideas, information and resources and ask questions about the research and writing process.