Fact Check - Online Supervised Exams

Fact check - Disturbing claims you may have read online about online exams
ProctorU will open or access personal files on my computer.ProctorU will open or access personal files on my computer.

The ProctorU software will automatically turn off unauthorised software applications (Skype, IM, email etc).  In cases where multiple screens are in use, the ProctorU staff member may manually alter display settings on the test takers for the duration of the exam.  Copy/paste on Mac computers also need to be turned off manually.

They do this via screen sharing software (LogMeIn Rescue) which is similar to the TeamViewer software that UNE IT Service Desk use to allow remote access to a staff or students computer when they request technical support.  The test taker must always give explicit permission before the ProctorU staff member can take control of the test takers mouse in order to manually change any settings.  This permission is recorded and a screen recording is taken of all actions undertaken while ProctorU have control of the test takers mouse.  Should the test taker not give this permission, the action does not occur.  Files are not opened or accessed.

 Loading the ProctorU software gives ProctorU access to my computer after my exam.   Loading the ProctorU software gives ProctorU access to my computer after my exam.  

Closing all internet browser sessions after the exam will turn off all access that ProctorU had to the test takers computer during the exam. This access is not available to ProctorU unless the test taker is logged in to a ProctorU session

If students are very concerned by this aspect, it is a simple process to un-install the ProctorU software after the exam and reload just prior to any future online exam

ProctorU software includes key-loggers.ProctorU software includes key-loggers.

One of the only reasons any assessment is supervised is to ensure the identity of the person completing the assessment.  This is an essential requirement of many university courses accredited with professional bodies.  IT industry best practice for identity management can be described as ‘something you have, something you know, something you are’.    UNE manages the ‘something you know’ by asking you to log into Moodle with your UNE username and password before you can access the exam.  ProctorU checks test taker identity by checking your ID card (something you have), and via your typing style (something you are).  Your typing style (speed and dwell time on keys) is measured while you type a statement around academic integrity and this becomes a measure of your identity when you next log in.  This aspect of the software is only active within the context of your exam.

If students are very concerned by this aspect, it is a simple process to un-install the ProctorU software after the exam and reload just prior to any future online exam

ProctorU collect personal information and it is possible they will sell this to third parties, or that personal information will pass on to another company if they buy ProctorU in the future. ProctorU collect personal information and it is possible they will sell this to third parties, or that personal information will pass on to another company if they buy ProctorU in the future. 

See privacy statement re data collection

ProctorU will bankrupt me or steal my identity.ProctorU will bankrupt me or steal my identity.

See privacy statement re data collection

The ProctorU Artificial Intelligence will pick up my nervousness as cheating and unfairly tag me as cheating, or will assign an automatic fail to me.The ProctorU Artificial Intelligence will pick up my nervousness as cheating and unfairly tag me as cheating, or will assign an automatic fail to me.

A real person will supervise your exam.  This person is assisted by AI which flags things like noises in the room, changes in lighting, or unauthorised activities on your computer but it is up to the exam supervisor to decide what to do about these situations.  Where an action seems suspicious, they might ask you to pan the room with the camera or to show them what you are looking at.  They can also escalate the exam session to an ‘intervention specialist’ who will work with the test taker to resolve the issue and stop any suspicious behaviour.

Where ProctorU believe that the exam rules have not been followed, they will escalate the issue to UNE Exams staff who will assess the situation and decide whether they will escalate the issue further to the UNE Academic Misconduct Process.  It is important to note that UNE processes are followed, and that students are able to respond to any issues raised before UNE makes a decision regarding possible academic misconduct.  The exam answers are marked by UNE staff, and ProctorU do not have any part of the process of assigning marks.

It is creepy and invasive for someone to watch me, or allow ProctorU access to view my computer, operate my mouse during my exam.

Supervised exams are required for many professionally accredited courses at UNE, and a key part of this is ensuring that the person taking the exam is the person who is enrolled, and that it is their own work.  Ensuring that graduates are skilled to a high standard and able to meet employment requirements is key to community safety and confidence.  It also ensures fairness for the students who never attempt to cheat.  A supervised exam held online uses technology to help ensure the test takers identity, and to adequately supervise the test taker and their digital and physical exam environment.  This technology is unfamiliar to many people but is very similar to the type of technology used for e-passports or automatic ID checking machines at licenced venues, or the remote IT support software used by the UNE IT Service desk.

We require ProctorU to check your identity by not only showing photo ID (which is known to be faked by paid imposters) but also by a photo of your face and by your typing style.  The ProctorU software will automatically turn off blacklisted functions on your computer, turn off unauthorised software applications, and allow the supervisor to see what is happening on your computer screen as well being able to watch the test taker via the web cam.  The software you run will also allow ProctorU to provide technical support if you need it.

ProctorU are not a legitimate organisation, operate out of a warehouse somewhere, and cannot be trusted.

ProctorU are the market leader in online proctoring, and have been for the last decade.  They supervise more than one million exams every year and partner with more than 1,000 higher education providers worldwide.  ProctorU meet all privacy legislation requirements.  ProctorU hold exams according to the instructions UNE provides, and communicate all issues to designated UNE staff either in real time or within a few hours.  They meet industry standard security requirements.  ProctorU exist to assist education institutions to uphold the academic integrity of their assessments.