Supporting Information for Students

Student Success

Students are able to contact Student Success for general enquiries  from 8am to 6pm.

Library

Students are able to contact library staff via phone and chat from 9am – 10pm.

IT Service Desk

Please contact the Service Desk team by phone, email or self-service:

Phone:  +61 2 6773 5000 (Toll-free 1800 763 040)

Internal extension: x5000

Email: servicedesk@une.edu.au

Self-Service: Link to Self-Service Portal

Trimester Two Teaching and Intensives

UNE is actively planning for the most likely scenario for Trimester Two, which is that the majority of teaching continues online, so that UNE complies with appropriate directives.

This decision is influenced by a number of factors including uncertainty over the timeline for easing of lockdown restrictions (including travel), the financial hardship students may be experiencing due to the current circumstances and the fact that it will take UNE time to safely transition back to full on-campus operations at all our locations.

  • Mandatory and Non-Mandatory Intensives schools will not be held on-campus in Trimester Two. Intensives will either be cancelled, reconfigured, replaced by an alternate activity or rescheduled.
  • The availability of on campus support and access to facilities will vary across our locations.

Further updates to this information will be provided as appropriate, in line with government relaxation of travel and social distancing requirements.

A reminder that Student Support hours are 8am to 6pm weekdays.

I'm returning to campus, will there be any lectures?

For the time being Trimester 2 will continue online. Please see your student email for further updates to individual units.

Withdraw without Penalty and Future Discount Voucher on Fees

If you feel that the other measures available are not going to be enough to get you through a Trimester 1 unit, we have introduced the option of withdrawing from Trimester 1 2020 units and receiving a discount voucher on fees to use in your next enrolment.

This support measure was available until 29 May 2020 and has now closed – please refer to this page for other support measures that may be available to you.

Eligibility

You are eligible for this option if:

  • The impacts of COVID-19 have made it necessary to withdraw from Trimester 1 studies
  • You have withdrawn from your unit/s after the 23 March 2020 Census Date and been charged the unit fee
  • You are not studying your units through Open Universities Australia (OUA). Students studying through OUA will need to contact OUA about their options. You can find contact information and details of their ‘Special Circumstances’ process on the OUA ‘Information for students during COVID-19’ webpage.
  • All other Trimester 1 unit fee types are eligible for this option, including International.
What if I want to remain enrolled or I miss the 29 May deadline?

If you would like to remain enrolled, you can make use of the support options currently available to students impacted by COVID-19 and speak to Student Success if you have any concerns.

If you remain enrolled in your Trimester 1 unit/s, but are unable to pass them due to the impact of COVID-19, there will be another option to address those circumstances. The application process for this option will become available once results for Trimester 1 2020 are released on 1 July 2020.

It is also still possible to apply for a Remission of fees through the usual process.

Online Exams

UNE has cancelled in-person, paper-based exams for Trimester 2 per government advice to avoid large indoor gatherings. Instead, all exams will either be transferred to other modes of assessment, or offered online.

What do I need to do to prepare for an online exam?

There is detailed information about online exams and FAQs on UNE’s Online Supervised Exam page and on the Online Supervised Exam Moodle Site.

Once you have established a ProctorU account by following the instructions at the links above, you can test your equipment, do a Try-It-Out Exam and book your exam time. If you have any concerns you can contact the Exams Office via AskUNE or by calling +61 2 6773 2000.

We recommend every student start by testing your system with a Try-It-Out Exam ASAP to give you time to work through any issues you encounter and so you feel comfortable and confident before your real exam.

What are the rules for online exams?

If you experience problems during your exam you can seek immediate assistance from the exam supervisor. You can also contact the Exams Office to discuss any concerns you might have before or after your exam via AskUNE or by calling +61 2 6773 2000.

I can’t sit my exam online due to technology issues or other circumstances, what do I do?

We know that some students don’t have the technology (either hardware, or stable internet) available to comfortably sit their exam online, or experience other circumstances that make this impossible. If your unit has an exam but you are unsure:

  1. First, we recommend that you test your system with a Try-It-Out Exam to know for sure. Information on the Try-It-Out-Exam is on the Online Supervised Exams page.
  2. If your Try-It-Out Exam reveals you cannot sit your exam online, Unit Coordinators are preparing alternative assessment tasks for students in your situation. This task will not be exactly the same as the exam, but it will assess the same knowledge and skills as the exam. If you need to seek an alternative assessment, please submit a personal statement via AskUNE demonstrating why you are not able to take an online exam. If you are unable to take an online exam due to technology issues, if possible you could also consider attaching a screenshot of the ‘Test My Equipment’ page in your ProctorU profile.
I have a disability or medical condition that will affect my performance. What do I do?

If you have a disability or medical condition which will affect your exam performance and you have not yet formally registered for adjustments, including for allowed bathroom breaks, please make contact with Access & Inclusion as soon as possible.

Will ProctorU be able to cope with this many online supervised exams?

We have spoken with ProctorU about their capacity in light of COVID19 and are confident they are well prepared to expand their capacity and keep operating. We will continue discussing this with them as things change around the world over the coming months.

Where can I access the exam timetable?

All Trimester 2 exams will be held online.  View your personalised exam information in myUNE, or find more information on your unit Moodle site.

Extensions and other special circumstances for assessment

UNE understands that COVID-19 has impacted all students in different ways. We are striving to support students to be successful in their studies through several measures.

UNE is working through a suite of additional measures to support students in their academic performance. Further details about these flexible options will be provided as soon as possible.

I would like to apply for an extension. What is the process?

An application for an extension for an assessment must go through the usual Special Extension of Time process.

Students who require a short extension should follow the directions on their Schools web page, or the extension instructions which appear in their unit’s Moodle site.

Special extensions of time are relevant only where a student requires a more substantial extension.

What are the limits on timeframe for extensions?

Extensions can only be granted up to 19 June 2020 (last day of the Trimester 1 Assessment Period), and 16 October 2020 the last day of the Trimester 2 Assessment Period. If further extensions are required and based on study that has been impacted by COVID-19, please apply for a Special Extension of Time (SET) via AskUNE.

Study Centres
Are UNE’s study centres open?

Restricted access for study purposes at the Regional Study Centres will re-commence from June 15. Refer to UNE Regional Study Centres  for the most up to date access details.

What are the contact details for study centres?

UNE Sydney

E: sydney@une.edu.au

P: 02 9689 4888 - 8.30am – 5pm, Monday to Friday
Or email us to arrange a video catch-up
FB: facebook.com/UNESydney
Instagram: unesydney

UNE Tamworth

E: tamworthsc@une.edu.au
P: 02 6773 3467 - 9am – 5pm, Monday to Friday
Or email us to arrange a video catch-up
FB: facebook.com/UNETamworth

UNE Taree

E: tareesc@une.edu.au
P: 02 6557 7190 - 9am – 5pm, Monday to Friday
Or email us to arrange a video catch-up

UNE Regional Study Centres at Coonabarabran, Gunnedah, Moree, Narrabri, Inverell and Tenterfield
UNE Regional team Contact information

9am – 5pm, Monday to Friday
E: regionalsc@une.edu.au
P: 02 6773 4367
Or email us to arrange a video catch-up

Services, libraries and public spaces on campus
Are there still services open on campus?

Yes, as at Monday, 30 March the following services are open on the Armidale campus;

Open:

  • UNE Life HQ (Clubs & Societies, enquiries, etc. 9-5 Mon - Fri)
  • UNE Life Safety & Security (24/7)
  • UNE Life Advocacy & Welfare (Online 8-5 Mon - Fri)
  • The Café (Mon- Fri 8-2pm only. Full menu available and take away only)
  • Tune!FM - online & on-air only (7 days)
  • The Shop. inc. Post Office & Bookshop (8-5 Mon - Fri + online orders 24/7)
  • UNE Medical Centre – must phone prior to arrival
  • Yarm Gwanga Child Care (9-5 Mon - Fri)
  • Computer workspaces are available on the ground floor of the IT Building, in the E-Space. There are only limited workspaces set up due to social distancing requirements, and you require swipe card access to the building. You can speak with the IT Service Desk about the workspaces or contact Safety and Security about Student ID Cards.

All of these services may be subject to changes due to Government Legislation and COVID-19 best practices.

What services are closed on campus?

The following services have been closed until further notice:

  • SportUNE & Fields
  • Café 77
  • Booloominbah Collection Kitchen and Cafe
  • The 'Stro
  • UNE Life Functions & Catering (future event bookings are available)
  • UNE Life Student Space
  • Belgrave Cinema
  • UNE Life Graduation Services
  • Sleek Hair Studio
Are UNE’s libraries open?

Level 2 of the Dixson Library will be available to students on July 1st from 7 am to 7 pm, seven days a week.  Access is via students’ card. Resources are available via online request.

There will be no access to levels 1, 3 and 4.

There will be capacity for 40 students, to comply with the COVID-19 requirements. There will be also access to two extra spaces at the ITD building. E-lab1, capacity 6 people and e-space 1 with capacity for 9 people.

Will Dixson library be reopening?

Level 2 of the Dixson Library will be available to students on July 1st from 7 am to 7 pm, seven days a week.  Access is via students’ card. Resources are available via online request.

There will be no access to levels 1, 3 and 4.

There will be capacity for 40 students, to comply with the COVID-19 requirements. There will be also access to two extra spaces at the ITD building. E-lab1, capacity 6 people and e-space 1 with capacity for 9 people.

Which study spaces will be available to me when I return to campus?

A variety of student study spaces will be open, including parts of Dixson Library and ITD. Each area will have specific guidelines depending on size, and access will be via card access. More information on this will be available later in the week from Facilities Management Services.

Please keep an eye on your emails for these updates.

General
I would like to apply for the Student Emergency Assistance Fund. Am I eligible?

Funding has been made available from the University to support quick response grants for UNE students experiencing financial hardship impacting their ability to continue their academic studies (course program or research) at the University.

Student Emergency Assistance Fund

The grants are intended for students who find themselves in unexpected or unforeseen financial hardship, specifically as a result of the coronavirus pandemic. The fund does not have the capacity to support a recipient with ongoing costs, and students should note that funds, where provided, are done so on a one-off basis and there are limits in terms of how much funding is available or can be provided to each applicant.

Are you isolating students in colleges?

UNE has identified some areas in our current student residences that could be used if borders reopen and students from affected countries are able to travel to Australia.

These rooms are available for the 14-day isolation period that incoming students would need to follow.

What increased hygiene measures are being employed by the University?

There are increased cleaning schedules across the university. All spaces at the University are being cleaned with a product certified to kill the virus each night. This includes switches and light fittings. The best approach is to try and clear each desk to ensure it is cleaned. If you have any concerns, we suggest you use a disinfectant wipe to clean a surface to give extra peace of mind.

What if I have already paid for a parking permit?

You can choose one of the following options:

The online forms for refunds and further details are available on the COVID-19 Permit Refund Page.

Do students have to have a flu shot before they return to campus?

No, It's not compulsory to have a flu shot before you return to campus. The UNE Medical Centre will host a number of flu shot clinics, available to students, shortly - dates are still to be confirmed.

Please keep an eye on your emails for further details.

Do I still need a parking permit?

Parking on campus will be FREE until further notice. You will, however, have to request a permit to park before you return to campus. Apply for the permit here https://my.une.edu.au/apex/f?p=110:1::::::

Please keep an eye on your emails for any updates.

Graduation Ceremony
Who can I speak to about Graduation?

Please refer back to this page for updated information. Additional information is available on the 'Your Graduation’ page.

If you have any questions about your Graduation, please contact the Graduation Team for assistance through AskUNE, Live Chat or by phoning +61 2 6773 2000.

How can I attend a future Graduation Ceremony?

We understand that your Graduation Ceremony is a significant event in your study journey and we look forward to celebrating your achievements with you.

We invite you to attend a future Graduation Ceremony with us. If you have not already advised the Graduation Team of your intention to attend a future ceremony but would like to do so, please contact us through AskUNELive Chat or by phoning (02) 6773 2000.

The Graduation Team will confirm future ceremony dates when possible. Please refer back to this page for updates.

What does this mean for my graduation documents?

We will provide your Graduation Documents following the official dates of Autumn Graduation Ceremonies (from Monday 4 May onwards).Please advise the Graduation Team how you would like to receive your documents.

If you request your documents via post, please allow up to four weeks to receive them. If you have not received your documents by June 2020, please contact the Graduation Team for assistance through AskUNE, Live Chat or by phoning +61 2 6773 2000.

Document collection from Dixson Library will not be available for 2020 to minimise contact risk to all staff and students.

What is the status of graduation orders – food, photography and academic gowns?

The team at UNE Life has contacted all those who placed an order through the Graduation Portal (including Academic Dress, Graduation food, and Photography) prior to the postponement of our May Graduation Ceremonies.

If you believe that you had placed an order but have not been in touch with UNE Life, please reach out to the team by calling +61 2 6773 3073, or by emailing campusessentials@une.edu.au.

What if I have already made travel arrangements for May Graduation Ceremonies?

Please contact your travel or accommodation providers directly for advice regarding their refund or credit policies.

Intensive Schools/Practical Placements

All intensives starting from April 2020 will be postponed, deferred or re-profiled.

Will practicals and labs be open?

Medical and nursing students have been prioritised, as a number of their units require practicals. Currently, all other T2 pracs will remain online and Intensives have been postponed or cancelled.

I have a placement/prac/clinical experience scheduled. Are these going ahead?

If you have any concerns, or a placement that may be impacted or you have questions, contact the relevant prac office directly they will have the most up to date information.

Contact details:

Education:

Office for Professional Learning:
(02) 6773 3898 or AskUNE

Social Work:

Social Work Field Education Office:
(02) 6773 3722 please also see the ‘Placement – News and Updates’ forum in the Field Education Placements for Social Work and Community Services Moodle unit.

Nursing:

Clinical Placement Office:
(02) 6773 4388

I have questions about how my unit will be delivered. Who do I speak to?

Communicate directly with your Unit Coordinators for guidance as to how your unit is being delivered – this includes online lectures, tutorial attendance, timetabling, etc.

General Intensive School information

What if I have already made travel arrangements for my intensive school?

Please contact your travel or accommodation providers directly for advice regarding their refund or credit policies.

Residential Colleges
I think I have been in contact with someone who has just had a test. What do I do?  Do a self-assessment as follows: 
STEP 1: Have you recently returned from travel overseas, or live with someone who has recently returned from overseas?

If YES, see scenarios below:

If NO, move to STEP 2.

If you have returned from overseas after March 15 2020:

  • Self-isolate for 14 days from the date you departed these countries.
  • If you start to develop COVID-19 symptoms, contact your nearest Fever Clinic for testing.

If you have returned from overseas travel prior to March 16 2020 in the last 14 days:

  • Monitor for COVID-19 symptoms and practice social distancing.
  • If you start to develop COVID-19 symptoms, immediately contact your nearest Fever Clinic for testing and notify your Head of College that you will require to self-isolate.

If someone you live with has returned or arrived from overseas in the last 14 days, but you did not personally travel:

  • You do not need to self-isolate
  • If you start to develop COVID-19 symptoms in the next 14 days, immediately seek medical advice and notify your Head of College if you have been advised to self-isolate.
STEP 2: Have you been in contact with someone who has been confirmed by a test as positive for COVID-19?

If YES, see below:

If NO, move to STEP 3.

If you have been in close contact with the individual:

  • Isolate yourself immediately for 14 days. Notify your Head of College and make arrangements for self-isolation either at home or in college
  • If you start to develop COVID-19 symptoms, immediately contact your nearest Fever Clinic for testing.

If you have been in casual contact with the individual:

  • You do not need to self-isolate, monitor for COVID-19 symptoms for 14 days since you last met the infectious person.
STEP 3: Have you been in contact with a person classified as a suspected case, as they've been tested for COVID-19?

If YES, see blow:

If NO, move to STEP 4.

If you do not have symptoms:

  • You do not need to self-isolate, and
  • If you start to develop COVID-19 symptoms in the next 14 days, immediately contact your nearest Fever Clinic for testing and notify your Head of College that you need to self-isolate.

If the case becomes confirmed:

  • Refer to Step 2.
STEP 4: If NO to all of the above, try not to worry, you’re at low risk of having COVID-19. As normal, if you’re unwell please consult your GP.
How can students apply to return to college?

Applications to return to campus are open now - a link has been sent to your @myune student email address. This will take you to the accommodation portal. If you can't remember your password, please use the 'Forgotten Password' option - try your UNE email address and your personal one. You will be notified of the outcome of your application on Friday, 12 June. Applications must be confirmed before you return to campus.

Will any college events be running?

The colleges will be following government guidelines. Please contact your Head of College and/or watch your college’s social channels for any updates.

Can you help me self-isolate if I want to? 

If you are feeling fine but, due to contact with others (see self-assessment tool below), have been advised to self-isolate, please consider self-isolating at home first.

If you need to self-isolate at college, we can support you. There are several flats in Wright Village which have been identified for self-isolation.

Support and Wellbeing

We understand that there have already been some significant changes to your study experience throughout Trimester 1 and appreciate that this is a stressful time for everyone.

University support services remain available to all students to ensure that you can access the help that you need to succeed in your studies. We are here to work with you in overcoming any challenges that you may experience due to necessary changes.

Does UNE offer a counselling service?

Yes. Our Counselling and Psychological Services Team is available to offer support both over the phone or Zoom. Our services are free of charge to UNE students.

How do I book a counselling appointment?

You can arrange an appointment by phoning (02) 6773 2897 between 9am-4pm weekdays.

I need support quite urgently, can you help me?

Certainly. If you need an appointment sooner rather than later, please ask to be placed on a waiting or cancellation list. We can then contact you as possible appointment times become available.

Where should I go if I require urgent support outside of office hours?

Please call the UNE After Hours Crisis Support Line on 1300 661 927 for assistance. You can also text on 0488 884 169.

Check out the Urgent Help Directory for additional services.

I had a counselling appointment, but my circumstances have changed and I won’t be able to attend anymore. What do I do?

We understand that things come up. If you can’t make your appointment, please phone to let us know. This also helps your fellow students as we may be able to offer your appointment to another student on the waitlist.

My circumstances have changed and I no longer have access to a reliable internet connection, or I cannot access services necessary for me to complete my studies. Are you able to help me?

We know that many students have had to relocate or have lost access to necessary services due to the impact of the pandemic. If you are now in a situation in which you will not be able to access your studies, please contact the Student Access and Inclusion Team and maybe look into applying for the Student Emergency Assistance Fund COVID-19.

What is Student Access & Inclusion?

The Student Access & Inclusion Team is able to provide practical support and assistance for students impacted by a variety of circumstances and conditions to ensure that you are not disadvantaged and can continue to access your studies.

How do I contact Student Access & Inclusion to register?

If you’d like to discuss your situation, you can make a phone appointment with one of our team members by calling (02) 6773 2897. If you are more comfortable with email, you can send a confidential email to accessinclusion@une.edu.au

 Do you offer any other personal support?

Sometimes, it’s comforting to know that you’re not alone in your concerns or worries, and to read about ways that you may be able to address those concerns in your own day-to-day life. The counselling team has a wide variety of information and tips sheets that we’d encourage you to check out.

I’m feeling quite isolated as a result of the changes. I don’t think I need a counselling appointment, but is there a way I can stay connected with others?

It’s normal to feel a bit uncertain as you adjust to significant changes, and you aren’t alone in feeling this way. But we’re glad you asked this, as the UNE Life Team has created the perfect space for you. Make sure to check out the Bunker Down website, a place to escape, connect, and check out a tonne of wonderful resources whilst we all stay safe at home. If you’re on Facebook, we’d love to have you join the Bunker Down Facebook Group, where hundreds of other students in similar circumstances are chatting about how they’re getting through.

Sports, Clubs, and Events
Will SportUNE or team/club sport be running?

SportUNE will be following government guidelines and practising safe social and physical distancing. Any updates to this will be made by SportUNE and UNE Life. Please watch SportUNE social channels for updates in line with government changes.

Will any Clubs and Societies events be running?

Clubs and Societies will be following government guidelines and practising safe social and physical distancing. Any updates to this will be made by UNE Life. Please watch UNE Life social channels for updates in line with government changes. If you have any specific questions about Clubs and Society events, please contact James Hudson.

Will any other student events be running?

Student on-campus events will be following government guidelines and practising safe social and physical distancing. Any updates to this will be made by UNE Life. Please watch UNE Life social channels for updates in line with government changes.