UNE beat 34 Australian and New Zealand universities to achieve the highest overall satisfaction rating as judged by its students. UNE’s IT service technicians were rated more highly than any other university for their technical skills, helpfulness, and ability to diagnose a problem quickly.
UNE also achieved the highest increase in its benchmark score in the staff satisfaction category, meaning it showed the highest improvement in service quality from 2010 to 2011.
The award, which reflected the results of a survey conducted in 2011, was presented at a ceremony held in the foyer of UNE’s IT building last month.
UNE’s director of IT, Rob Irving, said the award reflected UNE’s consistent efforts to offer an outstanding level of IT service to its staff and students.
“UNE has key strategies to distinguish ourselves by the quality of our campus experience and the innovative use of technology; to achieve these ITD has many initiatives underway. Receiving this award is great recognition of those efforts and the quality of the people we have in the IT directorate.
“As a predominantly distance education provider our students need access to high quality technical support. Receiving this award for two years running demonstrates our commitment to ensuring this is provided.”
Media contact: Leon Braun, UNE public relations ((02) 6773 3771.