Quality Management

The approach to Quality Management at UNE is based on a commitment to continuous improvement enacted through the four-stage quality cycle of Plan, Act, Evaluate, Improve.Plan, Act, Evaluate, Improve lifecycle

Plan: denotes formal planning at all levels including university level strategic planning, and planning by organisational units.

Act: includes all the intentional activities that are undertaken to meet objectives, implement plans and produce outcomes.

Evaluate: incorporates two aspects: monitoring and review. Monitoring is a short and medium term activity mainly for management, formative and developmental purposes. Review is a longer term and more formal process that has both formative and summative purposes.

Improve: identifies the process by which the results of evaluation, both monitoring and review, are fed back in order to generate improvement. This may cause modification to an existing plan or development of a new plan, and thus the cycle commences once more.

Monitoring and managing academic policy and procedure ensures UNE’s compliance with the Higher Education Standards Framework (HESF) and our registration as a tertiary education provider with the Tertiary Education Quality Standards Agency (TEQSA) Act. Academic Quality informs and supports quality assurance throughout the University by providing information, analysis and reports in support of UNE’s academic quality processes, including:

  • School Reviews
  • Course Reviews
  • Unit Monitoring
  • Unit Reviews
  • Student Progress and Success.

School Reviews:
School reviews are conducted to ensure that schools are functioning effectively, have the resources needed to implement the strategy of the University, and is delivering quality outcomes in teaching and learning, research, community engagement, and student and staff performance.

Course Reviews:
A course review evaluates the academic program of an award, including the course structure, learning outcomes, graduate attributes, assessment, quality of teaching and learning, external benchmarking, threshold standards, student feedback, accrediting and professional feedback.

Unit Monitoring:
Unit Monitoring is a key component of Academic Quality at UNE, allowing the monitoring, evaluation, review of units of study delivered, based on mode of delivery, using agreed performance metrics. Unit Monitoring provides the opportunity to address any identified deficiencies of a unit mode through the development of action plans, and the subsequent improvement of units, as well as to recognise unit modes with high levels of student satisfaction.

Unit Review:
Unit Reviews allow the evaluation and peer review of content and learning outcomes of a unit, relevancy for the course/s it relates to, pedagogy and assessment, assessment, and benchmarking of the assessment and curriculum to external units. Accreditation requirements and legislative requirements may cause a unit to be reviewed outside of its normal review cycle.

Student Progress and Success:
Monitoring student progress and success allows UNE to evaluate and review that all students, regardless of their background or mode of study, are given the best chance to succeed at UNE. This analysis allows UNE to evaluate student group performance in areas of grade point average, pass rates, retention, and completion, and interpret findings to devise improvement strategies. The resulting analysis allows UNE to inform and improve activity across key academic and business functions, including admission criteria, advanced standing, teaching, delivery and support strategies.