COVID-19 — Permit Refund

Due to the negative impact that the COVID-19 pandemic has had on students, staff and contractors the University has decided that parking on campus will be free of charge for the remainder of 2020 and is waiving the cost of Parking Permits. For those that have already purchased a parking permit you have 3 options available:

  1. Receive a full refund
  2. Defer your refund to cover the cost of your 2021 parking permit
  3. Donate your refund to the student emergency assistance fund

Note: Those parking on campus in 2020 still need to display a valid parking permit and comply with UNE's Parking Policy and Procedures. As such, those who do not have a valid parking permit must obtain one through the UNE Parking Application portal. These will be free of charge.

Before applying please make note of the following information:

Salary Sacrifice arrangements for Red Permit Holders

If you have Salary Sacrificed your red parking payment, UNE will refund in full any contributions made to date through salary sacrifice in 2020 before the end of this Financial Year. This refund will include contributions made in the most recent pay which was processed before the announcement to waive parking fees in 2020.

On-line purchase

Staff, students and contractors seeking a refund of their blue, green or red parking permit, who have paid via the OneStop portal (i.e by credit card), will need to complete an online form at the link below and choose:

  • Refund – the full amount will be paid back onto the credit card used to make the purchase.

Staff, students and contractors who wish to have their parking held over to 2021 need to choose:

  • Defer – to hold full payment for 2021.

Staff, students and contractors who wish to donate their parking permit refund to the Student Emergency Assistance Fund need to choose:

  • Donate amount paid to Student Emergency Assistance Fund

For Information about the Student Emergency Assistance Fund please visit

Electing to do nothing

Staff, students and contractors who do not apply for a refund by 1st June 2020 will automatically have their parking fee held over for use in 2021. More detail about this will be provided later in the year.

To apply for a refund click on refund/donate/defer

Processing of Refunds

Refunds will be applied to the same credit/debit card or PayPal account that was used for the original purchase.

If your card or account details have changed, including having a new card issued with changed expiry date, you will need to notify UNE finance by completing the Reimbursement / Refund form in addition to applying for the refund.  

It is the University’s aim to process refunds within seven to ten business days, however this may increase dependent on demand. We ask for your patience, and thank you for your understanding.