Management
The daily management of the centre is the responsibility of the Director, issues such as enrolments, fees, staffing, program supervision, maintenance, publicity, equipment and liaison with Governments and UNE management come under the role of Director.
Yarm Gwanga is managed by the University of New England.
Yarm Gwanga Parents' Advisory Committee
Parents are involved in every aspect of the program including the creation and implementation of Yarm Gwanga's policies and procedures, through the Yarm Gwanga Parent Advisory Committee. This committee consists of seven parent users and meets once a month.
Parent users elect this committee at the AGM. All parents are encouraged to attend and participate in the Annual General Meeting held in early March each year. The Committee is accessible to all parents at all times. The list of names of current committee members is available on the notice board in the foyer.
More information about the YarmGwanga Parents' Advisory Committee.
Grievances
Problems are best resolved by open communication and at Yarm we have found that if parents have a problem or issue concerning the care of their child, these are best raised with the staff in the child’s room so that a negotiated solution can be found between the parties directly involved.
If a solution cannot be reached please advise the Director and a meeting can be arranged to discuss the issues. The meeting can involve any staff concerned and parents as well as the Director, or can be between parents and Director only. Any negotiated solutions reached at these meetings will be recorded with a copy given to all parties involved. If solutions are not reached then a letter can be forwarded to the President of the Advisory Committee for further attention.
If further information is required, please read the Policy Handbook kept in the foyer and speak with the Director and staff about your child’s care.