Contents
Section 4: Support Services and Professional Development
Teaching and Learning Centre (TLC)
The Teaching and Learning Centre promotes a culture of excellence in teaching and learning at the University of New England. The Centre provides services to staff and students directed at maintaining UNE as a leader in distance education and in flexible approaches to teaching and learning.
The TLC’s responsibilities include:
- the design and development of a variety of print, online and multimedia learning materials
- a workshop program on a variety of teaching and learning topics for academic staff, whether part-time, casual or full-time (see http://www.une.edu.au/tlc/staff/workshops/)
- the Graduate Certificate in Higher Education, an accredited course for university teachers (see http://www.une.edu.au/tlc/staff/development/gche.php)
- administration of WebCT and provision of advice and guidance for staff members teaching online using WebCT
- provision of direct organisational support for the distance education operations including:
- the packaging and despatch of learning materials to off-campus students
- receipt of assignments from off-campus students
- timetabling of residential schools.
Academic Skills Office (ASO)
http://www.une.edu.au/tlc/aso/
The Academic Skills Office provides support to students on a variety of academic topics. You may want to refer students with particular learning needs to the ASO or contact the ASO mentor in your Faculty for advice about teaching and learning academic skills. The ASO web site is an extremely useful site for both students and teachers. Information and guidance can be found about:
- Study skills
- Academic writing
- Academic reading
- Oral presentations.
Also on the web site you will find:
- a series of Fact Sheets dealing with a variety of study skills and academic writing topics
- information about courses, workshops and learning materials for students, including the tUNEup University Preparation Course and materials and information about the lunch time Academic Skills Workshops
- the UNE Referencing Guide which sets out the basic principles of the author-date (Harvard) referencing.
As well, the ASO runs workshops and courses for students on a variety of academic learning topics and even provides a one-to-one consultancy service.
Organisational Development Unit (ODU)
The Organisational Development Unit is part of the Human Resource Services Directorate, located on the top floor of the TC Lamble building. ODU’s role is to support the work of the University by the ongoing development, implementation and monitoring of policies, strategies and procedures to assist individuals, teams and work units to effectively and efficiently perform their work.
The ODU conducts a workshop program on a wide variety of topics for both academic and general staff. Their workshop program can be found at: http://www.une.edu.au/od/calendar_4.htm
UNE Equity Office
http://www.une.edu.au/eeo/equity/welcome.html
The Equity Office provides advice, assistance and training to management, staff and students of the University in an integrated approach to equity issues. The work of the Equity Office includes:
- policy development, coordination and implementation, and monitoring and evaluation of progress
- training and development in the areas of cultural diversity, antiracism strategies, conflict resolution and mediation, and strategies to eliminate harassing and discriminatory attitudes and behaviour
- provision of educational and promotional materials
- management and support of the Equal Opportunity Advisers team and the Disability Contact People group
- facilitation of effective complaint handling and resolution of complaints
- provision of disability services and advice to students with special needs
- elimination of impediments to students’ equitable access to the services and resources of the University
- provision of advice on affirmative action initiatives.
The UNE Equity Plan 2003-2005 can be found at http://www.une.edu.au/eeo/accessequity/equityplan2002.html

