Customer Satisfaction Survey

Feedback is important to Facilities Management Services.

Your participation helps FMS to identify any areas of concern with our services and helps us to continuously review and improve the services we provide.

FMS would appreciate staff responding to this survey whenever they have dealings with Facilities Management personnel and especially if you call on more than one service that FMS provides.

In those cases where you use more than one service, please respond for each occasion to our survey as it helps us to improve those areas that may need improvements.

1. Please state the work unit/area that you work for at UNE

Item

Please answer the following questions. Should you wish to bring a specific matter to our attention please elaborate in the Other Comments field for Question 8.

2. The service you wish to provide feedback on:

Department

3. Was the initial contact with FMS an easy process?

Yes
No

4. Was the work request completed in a prompt and timely manner?

Yes
No

5. Were the employees courteous and professional?

Yes
No

6. Were you satisfied with the final results?

Yes
No

7. Please rate overall level of service and quality:

Rating

8. Other Comments. Please write any other comments or suggestions for improvements - we appreciate your feedback.

9. Your email address (optional):

Item