Student Support Team
The Student Support Team is your first point of contact if you need support with your studies and you're not sure where to get the help you need. We're part of a broader Retention and Engagement Project and interact on a daily basis with Student Central, Student Assist, Service Quality Unit, Library and Academic Skills Office along with staff across both Faculties including Unit Coordinators.
Contact with the Student Support Team is confidential and free to all students. Unless we check with you, information discussed between the team and students is never passed on to anyone else.
Contact the Student Support Team - The Team is available from 8.30-4.30pm weekdays.
Phone: 02 6773 4430
Face to Face: Drop in to Student Central and ask for one of the team
- The Insiders' Guide: The live daily blog from the team. If there's something happening we think you should know about, an upcoming event (Graduation, Exams, Intensive Schools etc) we'll post the info you need. You can find the Insiders Guide inside myUNE or via this like http://blog.une.edu.au/studentexperience/.
- Facebook: You can contact the Student Support Team via Facebook.
- Twitter: Search for http://twitter.com/UNESupport and follow the team for up to the minute info.
- Youtube: We regularly post videos and tutorials to the UNE Support Channel. Check out http://www.youtube.com/unesupport.
E-Moticons (on the myStudy tab in myUNE):
The E-motion system is designed to give you a mechanism to provide instant feedback to the University about your experience. If you choose an Unhappy or Very Unhappy icon on your studies, you will receive an email from the team offering you support. You can opt in simply by replying to the email. You can, however, contact the team at any time if you require help (see contact details below). More information about using emoticons can also be found in the Insiders Guide.
The E-motion you display is confidential and not released to anyone (without permission) other than staff directly involved with the Student Support Team.
The Vibe (myUNE homepage):
Designed to provide students with an instant way of providing feedback of what's going on with your studies at UNE, we're hoping this will also allow off campus students to get a picture of what's happening with other students who are studying by Distance. The system updates with your feedback every 10 minutes and the size of the words in the cloud reflects the number of students who share the same opinion.
Simply type in how you're feeling and your opinion will be added to the cloud. We automatically filter some words (for simplicity i.e. and, or etc).