Online Complaints Form

Please provide contact details!
The Service Quality Unit wishes to interact with you to find the best solution possible to your concern. By providing contact details we can contact you if we need additional information regarding an investigation. Other reasons for contacting you include; keeping you informed of progress throughout the investigation, advising of a result .
Before Filling Out
If you haven't already please refer to the Complaints Checklist (pdf or doc) and Complaints Process (pdf or doc) documents available on this website before filling out the Complaints Form.

When submitting a complaint to the Service Quality Unit you should be aware that in order to investigate the issue/s details will be supplied to the the business unit/s involved to enable resolution.

If you have any further queries regarding this process please contact the Customer Relations Officer via email at servicequality@une.edu.au or fax or post to the details below the complaints form.

Warning: Any complaint made that hasn't in the first instance been directed to the appropriate manager for resolution may not be investigated

* indicates a required field.

First Name:

Last Name:

Student Number:

Email:

Student Status:

International Domestic

Please select one

Phone: Include area code

Alternate Phone: Include area code

Mobile:

Fax No.: Include area code

Postal Address:

Preferred Mode of Contact:

Email Phone Fax Post

Please select one

What is the best time for us to contact you?: (eg 9:00-11:00)

Time Zone: (eg Hong Kong)

Subject of Complaint:

My Complaint:

Preferred Outcome:

Submit the form using the button below, or alternatively, print this page, and fax or post to:

Fax:	+61 (0)2 6773 3763
Post:	Student Assist, Building C37 The University of New England Armidale NSW 2351 Australia

Global UNE Links:

Service Quality Unit

Sub sections:

Online Complaints Form