Service Quality Unit
The Service Quality Unit has been formed as an independent body to monitor the quality of the service provided by the University's student related administrative activities. Our Mission is to ensure quality service to all students, staff and other users of the services provided by the University's administrative units.
What We Do
We do this by resolving complaints from students or on behalf of students. We also receive suggestions about service improvements. We receive, investigate where necessary and make recommendations about solving individual cases. We also look at ways to improve services and institute plans for effective changes. We aim to provide an efficient service in handling complaints and suggestions, keeping all parties informed throughout the process and operating to strict timeframes. If we can’t meet a deadline we’ll inform you straight away.
What We Cover
The Service Quality Unit acts as an independent body and focuses on issues relating to:- The delivery of administrative services;
- The provision of support services or facilities
What We Don't Cover
The Service Quality Unit does not cover matters relating to:
- Academic Appeals (appeals against Academic Assessment)
- Staff Misconduct
- Student Misconduct
- Illegal Activity
- Active Investigation from an external/statutory agency outside UNE
- Allegations of Plagiarism
- Other matters not related to the delivery or support of administration services
Not Sure?
If your concern doesn’t relate to any of the above and you are not sure what to do please contact us with as much information as possible. While we may not deal with your concern directly we will be happy to refer your concern to the correct area and provide you with information.
Give Us Your Feedback!
We welcome feedback! If you have a compliment, suggestion or complaint relating to the delivery of administrative services or the provision of support services please contact us on the appropriate link.