Customer Service Officers (2 Positions)

Applications are sought for two Customer Service Officers in the Student Services Group of the Directorate of Student Administration and Services (DSAS) at the University of New England.  The Directorate services over 18,000 students (4,000 Internal and 14,000 external). Approximately 2,000 students reside on-campus in the residential system. 

These positions provide the first point of contact for student enquiries, through face-to-face, telephone and online services and support.  Customer Services staff will be required to communicate effectively with prospective students, staff and members of the general public. 

The successful applicants must have demonstrated analytical, organisational and problem-solving skills, with strong attention to detail and the ability to identify problems and deliver quality outcomes to customers.  High level interpersonal and oral communication skills, as well as excellent client service skills and the ability to liaise at all levels are essential skills for these positions.

Consideration will be given to filling these positions on less than a full-time basis.  Applicants should indicate their preference for full-time work or the number of hours that they would be available. 

Informal enquiries may be directed to Tony Pavan, ph: (02) 6773 4407 or e-mail: apavan@une.edu.au.

Please ensure that the coversheet is attached to your application. Instructions on how to send your application to the University are available on this coversheet.

Your application should include: the reference number; a curriculum vitae; a statement that addresses the selection criteria; and names, addresses, telephone numbers, facsimile numbers/email addresses of three relevant referees.

Applications must be received by 5pm on the closing date .

The University will not provide travel and removal for this position

This position is only open to applicants who are Australian citizens or who hold a permanent resident visa in Australia at the closing date for applications

Equity principles underpin all UNE policies and procedures.