General Professional Development Online
| Change Management | Communication Skills | Conflict Management | Customer Service | Delegation Skills | Induction Management | Meeting Management | Mentoring | Minute-Taking | OHS for Managers and Supervisors | Performance Management | Professional Writing | Project Management | Risk Management | Selecting the Best: Recruitment at UNE | Supervision and Management Skills | Time Management |
These courses are available only to staff and students (including external students) of UNE.
Change Management
More and more we’re being challenged to embrace change as a way of life. But how do we and others deal with change? What do we need in order to deal with the present and the future?
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Communication Skills
Every interaction with another person is opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This course is designed to help you improve your interactions with other people in your workplace or at home.
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Conflict Management
This workshop will help you identify some of the ways you may be unconsciously contributing to conflict situations, and give you some strategies you can adopt, at work and in your personal life.
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Customer Service
Customer service skills can increase your value to your company and advance your career at the same time. This course is for any employee who deals with the public or who serves those who do deal with the public.
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Delegation Skills
Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This workshop will explore many of the facets of delegation: when to delegate, and who to delegate to.
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Induction Management
Early experiences at work are critical to the establishment of an effective staff member. The aim of this course is to ensure consistency of the induction experience for all new staff across the UNE campus.
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Meeting Management
Small working meetings are found everywhere in organisations. How can you get the most out of this ever-present activity? This short course is for anyone who has ever wondered how to make meetings work.
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Mentoring
Natural mentoring occurs through friendship, collegiality, teaching, coaching, and counseling. In contrast, planned mentoring occurs through structured programs in which mentors and participants are selected and matched through formal processes. This course covers the responsibilities and opportunities of mentoring new staff.
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Minute-Taking
If people can't remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? This course helps minute-takers understand their role and the best techniques for producing minutes that include all the essential information needed.
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OHS for Managers and Supervisors
The OHS for Supervisors and Managers course has been designed for UNE staff with supervisory and managerial responsibilities, and aims to familiarise participants with the knowledge and skills necessary to develop and implement effective OHS management systems.
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Performance Management
Performance Management is a principal tool in achieving the University’s strategic and operational objectives in that it aligns those objectives with staff goals and achievements.
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Professional Writing
You want your readers to understand exactly what you are trying to say. Good writing is not only precise, but easy to read. Clear writing is usually short and succinct. Want to know how?
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Project Management
As organizations become more project-driven, there is a growing need for you to be fully aware of the key elements of a successful project. If you are new to project management, you will learn exactly how to guide your project from beginning to end, from setting priorities to controlling expenses, using proven tools and seasoned advice.
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Risk Management
The University will have, and be able to demonstrate that it has in place, a strategy, structure and process to effectively identify and manage in a timely fashion and at an appropriate level, its exposure to risk.
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Selecting the Best: Recruitment at UNE
UNE's training program in recruitment and selection can be undertaken either as a one-day workshop or through this online course, in addition to an interview skills practice workshop at UNE.
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Supervision and Management Skills
This is a practical course designed for all staff wanting to gain the essential skills and knowledge needed to become great managers or supervisors. You already have the skills and knowledge to perform in your area of expertise, but being a supervisor
or manager demands a new type of skill.
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Time Management
The workplace is full of opportunities for organizing your work and working on the "right" things. This course helps you organize and prioritize for greater workplace efficiency.
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