Conflict Resolution and Management
People who engage in difficult or undesirable behaviours in the workplace can be a challenge. This course provides the opportunity to develop and practise skills that enable you to effectively manage tense interactions.
You will learn how to:
- Maintain personal composure during and after difficult interactions
- Develop your assertiveness skills
- Increase your understanding of different personality types
- Communicate effectively in conflict situations.
Registration is via Web Kiosk (help on how to register)
Cost $65
Additional sessions are available on request. Course duration and cost will be adjusted to suit individual requests.
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