Inter Library Loans and Document Delivery
If you need material not held in the University Library for your research, we can get it for you. We can provide:
- photocopies of journal articles, book chapters and conference proceedings
- books, audio-visual material, teaching kits and software
- microfilm (microfilm or microfiche) copies of documents
- theses
- cases.
Your material may come from any of a number of Australian and overseas sources.
Eligibility
Please check the following PDF to see if you are eligible for inter library loan services.
Registration
New users must register when submitting their first request. This allows us to have contact details on file and meet our obligations under the Copyright Act. Please register here.
How to make a request
Requests can be submitted via two online forms.
- Books: (Used to order books and other items on inter library loan)
- Journal articles and book chapters: (Used by eligible students to request a photocopy of material held elseware)
Please supply as much information as possible to ensure a prompt and efficient service. If you are experiencing difficulties please email the Document Services Unit.
Turnaround time
When processing your requests, Library staff will select the fastest and most reliable supplier. In some cases it may be necessary to try several suppliers. Your material will typically arrive in 8-10 working days, subject to availability.
Requests sourced from overseas may take longer. If you would like to check the progress of your request, please contact Document Services Unit on (02) 6773 3473, or email offcamp@une.edu.au.
Charges
Please check the following PDF for inter library loan charges. All student requests are GST-free.
Payment options include:
- credit card (Mastercard and VISA only)
- charging the cost to a UNE account number
- invoicing: please note that there is an additional cost of $5.50 (GST inclusive) for an invoice
Some schools set aside funds to support student use of inter library loan facilities. Please check with your supervisor in relation to the availability of such financial support.
Overseas requests
If your request must be obtained from an overseas library, the charges are increased to $36 per book request.
Rush requests
Rush requests are placed with a supplier within two hours of receipt by the Document Services Unit. Photocopies ordered using this service will usually be supplied within 24 hours, and 48 hours for books. Please see the following PDF for standard rush request charges.
Please indicate clearly on your request that you wish to make your request a 'rush request', or telephone the Document Services Unit on (02) 6773 3473. The Library staff will inform you if the item you require is not available at this service level.
Collecting your request
Local staff and students: When your loan item arrives you will be notified by email to your UNE email account. Loan items will be held at the Service Desk for Collection. Photocopies are also sent to your UNE email address.
Off-Campus staff and students: Inter library loan books will be despatched to your postal address upon their arrival at UNE. It is your responsibility to see that books and other items on loan from other libraries are returned to the Document Serivices Unit before the due date. The address for all returns is:
Document Services Unit
Dixson Library
PO Box U246
UNE NSW 2351
Please do not return items directly to the supplying library. All photocopies will be sent to your UNE email address.
Unmediated document delivery
Visit the Library's unmediated document delivery pages if you would like to order articles direct from a commercial supplier.
Further Information
If you have any enquiries regarding document delivery please do not hesitate to contact Kathy McMaugh or the Document Services Unit on (02) 6773 3473.