info@library.une 2015 issue 3

University Librarian's Message

As this final issue of info@library for 2015 goes to production, we are reaching the end of a very busy and exciting year for the Library.

The new Library Services Platform has been selected and the implementation phase has commenced. This has been a demanding project and library staff will continue to be heavily engaged in getting this exciting new service delivery platform ready for release to the University community in early 2016.

The library has continued its strategy to increase the number of electronic resources available. The expenditure of the information resources budget on electronic journals and books has increased from 69.5% in 2011 to an expected 86% in 2015. The enormous increase in availability of resources in electronic form extends to reference materials (dictionaries, encyclopaedias, indexes, etc). A review of the remaining print reference collection in the Dixson Library has been completed and items have been replaced by electronic versions where possible, or relocated to the general collection or to storage. The space previously occupied by the collection is being gradually refurnished for informal learning in keeping with the larger Learning Commons and in accordance with the Master Plan for the Dixson Library.

The Client Survey was conducted in August and September. The Library has carried out this survey biennially since 2003. The survey questionnaire is used by a majority of Australian university libraries allowing the University of New England Library to benchmark its services and resources. In every survey, the Library has performed in the top quartile of the libraries undertaking the survey, including this latest survey which is reported on elsewhere in the newsletter.

Barbara Paton
University Librarian

Library Services Platform Project

Ex Libris Alma and Primo to provide new Library Services Platform.The University Library has selected the Ex Libris Primo discovery and delivery solution and the Ex Libris Alma unified resource management service to replace a number of library systems, including Innovative Interfaces Virtua and ProQuest Summon.

In the evaluation of available library management systems and discovery services carried out by UNE, Alma and Primo came out on top as the cloud-based unified resource management and discovery platform that will support the requirements of a 21st century library and enhance the user experience of our clients.

Summon and the Library catalogue will be replaced by Primo, simplifying searching by offering one unified Search option for students and staff.

The new Search will deliver a single point of access to the Library’s electronic and print collections, improved access to full-text online, improved relevance of search results, and an easy to use interface which can be accessed via mobile, tablet or desktop device.

UNE will be joining an extensive community of Ex Libris customers globally. In Australia, sixteen university libraries and two state libraries have implemented the Ex Libris Alma and Primo solutions.

The implementation phase has commenced and the target for “go live” is February 2016.

e-publications@UNE upgrade

Testing of a significant upgrade to e-publications@UNE was recently completed. The new version was released in early November.

What differences will you notice?

The new e-publications@UNE includes a new look homepage and a simplified, more user-friendly submission form. The form includes:

  • Tabbed format for more intuitive data entry.
  • In-context help for traditional research outputs.
  • Ability to add information on multiple grant funding.
  • A DOI, ISBN/ISSN look-up tool.
  • An Open Access (OA) indicator which specifies when an article is in an OA journal.

Library Client Survey

The biennial Library Client Survey was conducted during August and September 2015. This year the survey generated 1331 responses. The number of responses received was substantially lower than the 2013 survey, in which 2573 responses were generated, however still provides a good degree of confidence in the results obtained at the overall level.

The primary objective of the survey is to provide the Library with a way to identify the key client concerns. More specifically, the survey aims to:

  • Identify, prioritise and manage the key issues affecting clients.
  • Allow the Library’s performance to be measured and monitored over time.
  • Provide clients with the opportunity to communicate openly and honestly with the management team of the Library.
  • Compare results with other libraries so that performance can be measured in a best practice context.

This year, the Library recorded an overall performance score of 83.1%. This represents an improvement of 0.7% since the previous survey in 2013, and places the University of New England Library in the firstquartile, or top 25% of Australian University libraries that have participated in this survey over the last two years.

The survey consists of 31 statements which participants are asked to rank for importance and performance on a scale of 1 – 7 where 1 is the lowest score and 7 the highest.

A more detailed analysis and access to the full report will be made available later in the year.

The 10 highest ranked importance factors for Library clients are listed below:

  • Online resources (eg: ejournals, databases, ebooks) meet my learning and research needs (6.68)
  • When I am away from campus I can access the Library resources and services I need (6.62)
  • Library staff provide accurate answers to my enquiries (6.58)
  • Course specific resources (eg: eReserve and Print Reserve) meet my learning needs (6.58)
  • Library staff are approachable and helpful (6.57)
  • I can get wireless access in the Library when I need to (6.56)
  • Library staff treat me fairly and without discrimination (6.55)
  • Library staff are readily available to assist me (6.52)
  • The Library website is easy to use (6.50)
  • Electronic delivery of library items meets my needs (6.50)

The 10 factors ranked highest in performance by clients in 2015 are listed below. Those factors marked with an asterisk were also identified in the top 10 importance list:

  • Library staff treat me fairly and without discrimination * (6.58)
  • Library staff are approachable and helpful * (6.44)
  • Library staff provide accurate answers to my enquiries * (6.32)
  • Library staff are readily available to assist me * (6.26)
  • I can get wireless access in the Library when I need to * (6.24)
  • The Library is a good place to study (6.08)
  • Face to face enquiry services (Service Desk, phone, etc) meet my needs (6.00)
  • I can find a quiet place in the Library to study when I need to (5.94)
  • When I am away from campus I can access the Library resources and services I need * (5.93)
  • Self Service (eg: self check loans, rquests, renewals, holds) meets my needs (5.90)

Focus for improvement

The perceived difference (gap) between the importance and performance scores is used to identify factors for improvement. Gaps between 1.00 and 1.99 are considered meaningful and should be investigated further. The 10 factors with the highest gap are listed below. Those factors marked with an asterisk were also identified in the top 10 importance list:

  • Online resources (eg: ejournals, databases, ebooks) meet my learning and research needs * (1.01)
  • The Library catalogue is easy to use (1.00)
  • The Library website is easy to use * (0.85)
  • Opening hours meet my needs (0.82)
  • Information resources located in the Library (eg: books, journals, DVDs) meet my learning and research needs (0.79)
  • Electronic delivery of library items meets my needs * (0.78)
  • Course specific resources (eg: eReserve and Print Reserve) meet my learning needs * (0.75)
  • The items I’m looking for on the Library shelve are usually there (0.74)
  • When I am away from campus I can access the Library resources and services I need * (0.69)
  • A computer is available in the Library when I need one (0.67)

By completing the survey, participants may have been eligible to enter a draw to win a pair of Beats Solo2 Wireless headphones. The randomly drawn winner of the draw was Morgan Burrows.

Results from past surveys can be found on the Library site.

Seating surveys

Seating surveys have been conducted in the past throughout the Dixson Library as part of the ongoing evaluation of the Dixson Library refurbishments, and to inform future refurbishment decisions.

This type of survey is simply a matter of counting heads at the various types of seating available in the library. Library staff collect these details every two hours during the opening hours of the library for the entire week. The Library has conducted seating surveys in week 10 of each trimester to date in 2014/2015.

Current exhibitions in Dixson Library

Focus on China: University Gift Collection

A selection of gifts to UNE from institutions in the People’s Republic of China.

Location: Level 2, Staircase display.

Migrating in Time

John H Jackson’s series of five paintings on the 400 million year geological evolution of landscapes in Southeast Queensland and Northeast New South Wales.

Location: Level 2, Art exhibition area outside the Training Lab.

The 60th Anniversary of the Installation of the First Chancellor

On 4 August 1955, the Rt Hon Sir Earle Page was installed as the first Chancellor of the University of New England. The event formalised the transition from a College of the University of Sydney to the first autonomous regional University in Australia.

Location: Level 2, Back column case.