Support in the Commons

Library Service Desk

The Library Service Desk in the Learning Commons provides a service point where you can gain assistance in relation to the library and its services.

The friendly staff at the Service Desk will do their best to answer your enquiries during opening hours. The Service Desk number is (02) 6773 2458 (extn 2458).

Online Student Enquiries are generally toll free on 1800 059 735.

You can also send messages using the Ask a Librarian service.

Student Central

Student Central provides you with a focal point of contact for all your administrative enquiries, from questions about potential courses through to graduation.

A member of the Student Central staff is normally available  in Group Study Room 228.

Student Central staff may be contacted on (02) 6773 2000 (extn 2000) or through Ask UNE.

Safety & Security

Safety & Security has an office in the Commons. This office is staffed from 8.30 AM to 4.30 PM Monday to Friday. Normal services provided during this time include:

  • General enquiries.
  • ID card and building access.
  • Parking assistance and way-finding.
  • Lost property.
  • Incident reporting.
  • Flat battery assistance.
  • Maps and general directions.

A security guard is present in the building after 4.30 PM until the library closes on weekdays and during opening hours on weekends.The guard will be available to escort students and staff if needed.

IT Service Desk

The IT Service Desk has an office in the Learning Commons. During term and Intensive Schools, support is available in the Commons from 8.30 AM to 9.00 PM weekdays and 1.00 PM to 5.00 PM on weekends.

During vacation, IT support in the Commons is from 9.00 AM to 5.00 PM weekdays only.

The ITD Desk is available on (02) 6773 5000 (extn 5000) or 1800 763 040 (free call). The email address is

Academic Skills Office

The Academic Skills Office (ASO) has an office in the Commons.

If you wish to make a booking with ASO staff, phone (02) 6773 3600 or email Further information is available on the ASO site.