The University Library's priorities are aligned with the University of New England Strategic Plan 2016–2020.

The Library is committed to:

  • Delivering excellent research with high impact.
  • Delivering an outstanding student experience.
  • Digital dominance.
  • Improving operational resilience.
  • Creating a bold and innovative culture.

These commitments are embodied in the University Library Operational Plan for 2017, which is available in HTML and PDF.

Listening to clients

The University Librarian is guided by advice from the Library Advisory Committee, which meets on a regular basis each year.

In addition, the Library responds to feedback about its performance and changing needs of clients, collected through means such as regular surveys.