The University Library's priorities are aligned with the University of New England Strategic Plan 2016–2020.
The Library is committed to:
- Delivering excellent research with high impact.
- Delivering an outstanding student experience.
- Digital dominance.
- Improving operational resilience.
- Creating a bold and innovative culture.
Listening to clients
The University Librarian is guided by advice from the Library Advisory Committee, which meets on a regular basis each year.
In addition, the Library responds to feedback about its performance and changing needs of clients, collected through means such as regular surveys.