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On-Site Desktop Support
In 2011 ITD will provide a desktop support service in a modified form to the whole university, available exclusively for university owned equipment.
Your first point of contact for all IT queries, problems and requests is the IT Service Desk on ext. 5000 (servicedesk@une.edu.au) , via AskUNE or in person on the Ground Floor of the Learning Commons in Dixson Library. If you work in one of the schools or areas who previously directly called our Proctivity Assist Team (PAT) as part of the pilot programme we request that you now contact the Service Desk as your first point of call.
If a problem cannot be resolved over the phone, a new team in ITD based on the PAT model – the IT Client Services Team (ITCST) will pick up the issue and will, where necessary, come out to your desk. ITCST will also offer installation of additional software such as Adobe products (no more trips to the Service Desk to pick up software CDs!), setup of new computers and a number of other services.
Over the next few months, ITCST will be in touch with each school / directorate to arrange a “health check” of computer equipment and get familiar with your setup to better support you in the future.
If you have any questions about the new team, please contact James Straker, Manager ITCST on jstraker@une.edu.au (x4068).