Skip navigation to main content

You are here: UNE Home / IT Services / Staff / Telephones & Voicemail / Mobile Phones

Mobile Phones


 

Purchasing a new mobile

To purchase a new mobile, please download the New Mobile Phone Request form and fax the completed form back to the Service Desk on x3100.

Only phones listed on the form are available to UNE. Authorisation for the purchase is required.

 

Support for Mobile Phones

The IT Service Desk can only offer support for mobile phones that are on UNE's mobile phone contract with Telstra. We do not offer support for privately owned mobiles or work mobiles that are not on UNE's Telstra contract.

Please refer to the user manual for your specific model for setup instructions. Some information on setting up email on your phone can be found here.  

 

Lost / Stolen Mobiles

If your phone is lost or stolen, please contact Telstra on 125111 to deactivate the phone. Please also let the Service Desk know that the phone was lost/stolen so that we can update your record internally.

 

International Roaming

To request International Roaming on your mobile, please ask a person with financial authority to email the Service Desk (servicedesk@une.edu.au) and request activation of International Roaming on your number. We will contact Telstra on your behalf to have the privileges added to your number - allow a few days for this to be completed.

 

Cancellation of a mobile phone number

Please ask your Head of Cost Centre to email the IT Service Desk (servicedesk@une.edu.au) with a request to cancel the relevant phone number.

 

Taking your mobile phone number with you when you leave

To take your mobile phone number with you when you leave the University, written authorisation by your Head of Cost Centre is required. Please ask them to either provide a written letter or email the Service Desk (servicedesk@une.edu.au) and confirm that they authorise the transfer of ownership of number xxx to you. We will then provide the necessary paperwork for the transfer.

 

Mobile Phone Recycling

ITD has signed up the Don't Dump It, Donate It mobile phone campaign. A collection box for old mobile phones can be found at the IT Service Desk - either come to the desk to drop of your phones or send them to us in the internal mail. Individual prepaid envelopes to recycle personal mobile phones are also available for the Service Desk.