Sub sections:
Digital Handset Reference Guide
Digital Handset Reference Guide
there are currently 2 models of digital handsets used at UNE
for information on the 4035 see below,
for 4029 click here
for 4039 click here
Default Handset Key Layout
|
1 |
Line 1 / Hold |
Line 2/ Hold |
2 |
13 |
|
|
14 |
|
3 |
|
|
4 |
15 |
|
|
16 |
|
5 |
|
|
6 |
17 |
|
|
18 |
|
7 |
|
|
8 |
19 |
|
|
20 |
|
9 |
|
|
10 |
21 |
|
ISDN |
22 |
|
11 |
|
|
12 |
23 |
Redial |
Store / Redial |
24 |
Key Colour Reference Agenda
|
|
Key |
Description |
|
|
Line 1 & 2 / Hold |
Can only be programmed by PABX System Administrators, please contact the IT Service Desk on ext 5000 or email servicedesk@une.edu.au |
|
|
Spare |
Spare key is programmable by the user via handset menu options |
|
|
Fixed Key |
This key cannot be overridden |
|
Function |
Definition |
|
Line 1 / Hold Line 2 / Hold |
Incoming and Outgoing Line Keys. This doesn’t mean that you have two extension numbers, it is a call waiting feature. To place a call on hold whilst in conversation, press the active line key, to release call from hold press the line button again. |
|
|
Mail button will flash when you have a Voicemail Message, Call Back Message or Text Message, press MAIL to find out what message type is on the handset. |
|
ISDN |
Lists up to the last 16 numbers that have called your phone provided that the caller ID is being sent from the calling number. |
|
REDIAL |
Redials the last number dialled whether Internal or External. |
|
STORE REDIAL |
Used to temporarily store a number you may wish to call later. |
The digital handset has the option of storing up to 45 numbers on the soft keys and up to 20** numbers on the programmed keys.
External Numbers
Mobile Numbers
Internal Numbers
Programming features, ie. *01 for direct forwarding
** Dependant on how many system features have been programmed on the available spare keys.
Your systems administrator can program additional function keys on your handset via the PABX’s main computer interface. Below are some examples of what you can have programmed on your handset.
Manager Secretary
Headset Key
Set Supervision
Forward on ring
Please contact the IT Service Desk on ext 5000 or email servicedesk@une.edu.au if you require additional function keys on your handset.
|
|
Handset is ringing |
|
|
Call in progress |
|
|
Call is on hold |
|
|
Active Feature – this handset has been forwarded to voicemail or to another extension |
|
|
There are voicemail messages, text messages or call back waiting |
|
|
If another extension appears on your digital handset, this means that extension is busy |
Commonly Used Functions
|
Function* |
Instruction |
|
Call Answer |
Pick Up handset or press the Loudspeaker button to answer call. |
|
Call Transfer |
You do not need to put a call on hold to transfer. When you are ready to transfer the call, dial the number then press the “TRANSF” soft key on your phone and hang up. |
|
Call Hold |
To place a call on hold, press the line button that the call is active on. Example Line 1 / Hold key. To take caller off hold press this button again. |
|
Call Return (Enq Off) |
When a call has been placed on hold or a number has been dialled and you wish to UNDO this operation, look at your Screen and press the ENQ OFF button. Your first call will now be active. |
|
Broker (Back and Forth) |
Press Broker to go back and forth (toggle) between two callers. |
|
CONF (3 > Way Party Conference) |
Up to 2 callers can be included in your conversation, known as “Conference”. To activate dial your first caller, then dial your second caller, when ready to connect all three callers press the CONF Soft Key. |
|
DTMF (Menu Options) |
When calling Automated Services i.e. Telephone Banking, Airlines, Hotel Reservations you will need to press this soft key once the call is answered. You are then able to make your menu choices i.e. 1,2,3 etc. |
Advanced Handset Functions
Call Pick Up
Dial *6 – to answer another extension in your group that is ringing.
Call Forwarding Codes and Options
|
Code |
Option |
Code |
Option |
|
*01 |
Call Forward All Calls |
*04 |
Forward on Busy and No Answer |
|
*02 |
Call Forward on Busy |
*00 |
Cancel any call forward |
|
*03 |
Call Forward on No Answer |
|
|
The Main Menu (Used via the Soft Key Option)
Changing Melody
1. Press 
for Information/Menu
2. Select 
then select 
3. Use 
and 
to scroll through the different melodies
4. Use 
and 
options to select volume of melody tone
5. Hang up.
Changing Screen Contrast
1. Press 
for Information/Menu
2. Select 
then select 
3. Use 
and 
options to select brightness of screen display
4. Hang up.
Storing Numbers on the Programmable Keys
1. Press 
for Information/Menu
2. Select 
3. Select 
4. Select the 
key on which you wish to store the number
5. Dial the number you wish to store (dial 0 for an outside line if necessary)
6. Press 
then hang up
7. To dial, press the 
key
Storing Numbers on the Programmable Keys
1. Press 
for Information/Menu
2. Select 
3. Select 
4. Using the Navigator button, scroll through the display and select the spare Soft Key on which you wish to store a number
5. Dial the number you wish to store (dial 0 for an outside line if necessary)
6. Press 
7. Enter a name (up to six characters) using your Call by Name keypad
8. Press 
then hang up
9. To dial the number, use the Navigator button to scroll around the display screen to find your programmed number.
Please report all Service Difficulties and Faults to the IT Service Desk on ext 5000
Or email servicedesk@une.edu.au