Sub sections:
UNE Analogue Phone User Guide
|
Alcatel PABX functions
Quick
Reference Guide for analogue handsets
Note
1) Depending on the model of the analogue phone you are using, the
“RECALL” button may be labelled as “FLASH”.
Note 2) The Alcatel system provides automatic
voice prompts at every opportunity. So, for example, if you wanted to “Forward all calls” but
were unsure of the process, you would enter the *01 feature access code, pause,
and follow the audio prompts thereafter. Once you become accustomed to the Alcatel feature access codes you can
pre-empt the voice prompts and just enter *017890 without a pause to forward
all calls to extension 7890.
Group
Pickup
Group pickup is a facility whereby
several telephone extensions can be programmed to be members of a group. This facility must have been requested
and pre-programmed by ITD staff before the Group Pickup feature will operate.
Pickup any call within the group
To pick up a
call from any phone within a group that’s ringing:
·
lift the handpiece
·
dial *6
Please contact the IT Service Desk if you
require this facility to be programmed.
Directed Call Pickup
To pick up a
call from a specific phone that’s ringing
·
lift the handpiece
·
dial #6 followed by the number of the extension that’s
ringing (for example “#6 7890”)
Follow Me
To receive your
phone calls, temporarily, at another extension:
To cancel the
“Follow Me” forwarding:
Forward
All Calls unconditionally
To forward all calls to a given handset
or phone number:
To cancel the forwarding of all calls:
Forward if Busy
To
have calls that are made to your extension forwarded if your extension is busy:
To
cancel the forwarding of calls if your extension is busy:
Forward
if Busy or No Answer
To
have calls made to your extension forwarded if your extension is busy or rings
unanswered:
To
cancel the forwarding of calls if your extension is busy or unanswered:
Forward if No Answer
To
have calls made to your extension forwarded if your extension is unanswered:
To
cancel the forwarding of calls if your extension is unanswered:
NB: The Alcatel system will only retain one mode of call forwarding at a time
e.g. if you have programmed a call forward no answer and then program a call
forward all calls, the second call forward overrides the first.
Camp-on
with callback
If a dialled extension is busy you can “camp
on”. When you dial an
extension that is busy, you will not hear the busy tone, a voice prompt will
inform you that “you may request automatic callback by dialling 5”.
After dialling 5 the voice prompt will inform you that “your request has
been recorded” and that “you may now hang up”. When your extension and the extension
that you were waiting for are both free, your telephone will ring. When you lift the handpiece of your
telephone you will hear ring tone to the extension that you were waiting for.
To cancel the “camp on” request:
Hold
To put a call on-hold:
To retrieve a call on hold:
Call Park
To park a call on another extension:
To retrieve a Parked Call:
Transferring
calls
To transfer a call to another number:
Conference
calls (3 parties)
To set up a conference call:
All parties are now connected.
To disconnect from a conference call, replace the
handpiece of your telephone.
Untimed
Local Calls
All local calls are untimed. There is no longer a special access code
to make a local call where the duration of the call is estimated to be over 5
minutes.
Voicemail Access
To access the
voicemail system from your own telephone extension:
To access the
voicemail system from another PABX extension:
To access your voice
mailbox from outside the University:
|