Modem Settings

Registering for Dial-In Modem Access

Dial in modem access is restricted to those staff and students approved by their Head of Department, Head of School, Cost Centre Manager or other appropriate person.

The following charges apply for modem access:
$4 per month & $0.20 per hour connected.

For more information please refer to the Modem Charging Policy.

Those requesting dial in modem access must download a registration form, have it completed and signed then return it to the ITD Help Desk in person. Please bring suitable photo identification, such as a staff card, in order to complete the procedure.

You can download the form by downloading our Account Access Request [201Kb] form.

Once your account is activated, you will need to set up your computer to dial the UNE modem bank. Check the necessary settings by going to our modem settings page for Windows XP and Mac OS X.

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Troubleshooting Modem Connections

It is presumed that the reader has authorised access to a properly configured system with a modem, which drops out intermittantly when connected to the UNE modem pool, or works in one location but not another. The UNE Network Services error log may reveal a "lost carrier" message. Of the many causes possible, the most likely are:

• Too many devices on the phone line
• Connecting at too high a speed
• Line noise due to interference (power tools etc) or cabling problems.
• Line failure due to weather.
  Avoid using telephones and computers during thunderstorms!
• Bad cabling

These can be diagnosed with the following troubleshooting sequence:

1. Make sure the cable between the modem and the telstra outlet is good, and correctly plugged in. If any damage is evident or you are in doubt use another cable.
2. Unplug everything but the modem and the phone from the phone line.
3. Check the Dial Tone exists, then dial one digit on the phone & listen for any noise. If the line is noisy or static can be heard, check that this noise is not coming from the modem, by unplugging it the modem. If the noise is still evident, make sure it is not coming from your telephone by trying another. If you still hear static noise, have Telstra check the line employing a MOLDS test.
4. If no noise is evident, unplug the phone and dial in from the modem at a low speed.
5. Increase the modem speed & number of connected devices and see when it fails. Check both devices and cables which appear connected to failure.
6. Stay below this limit for a reliable connection.

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