Sub sections:
Hardware
Hardware Purchases
UNE has entered arrangments with two preferred suppliers - Dell for Windows computers and Apple for Apple computers. Please refer to our purchasing website for information on the ordering process and the standard suite of desktop / laptop computers available to UNE.
Purchases outside of the standard range of hardware will need to be approved by IT prior to placing the order. For non-standard purchases (servers, non-standard desktops or laptops), please obtain a quote and forward this, with a brief explanation of why a non-standard purchase is required to the IT Service Desk (servicedesk@une.edu.au). IT will evaluate the request and either approve the purchase or work with you on alternative solutions.
Hardware Support
The Service Desk no longer provides hardware repair / warranty services. We will continue to assist people with diagnosis of computer hardware problems, but cannot provide repairs for machines.
For warranty repairs, please call the manufactures' numbers below to organise a service visit or, in the case of Apple, contact the Mac1 on-campus store to arrange for warranty repairs.
If you would like to organise a support visit to your desk to assess a problems and/or organise a repair, please contact the IT Service Desk to arrange a visit from our IT Client Services team.
Warranty Support Contacts.
Dell: 1300 662286
Apple: contact the Mac1 Store in the ITD Building (02 6773 5133)